Customer Service Data Analytics

MOHAMMED IMRAN KHAN

SUMMARY

Adaptable and dedicated international student from India, currently pursuing a Master's degree in Data Analytics at University of Niagara Falls in Niagara Falls, ON. Actively seeking any part-time job to gain valuable Canadian work experience. Offering strong skills in customer service, communication, and teamwork. Eager to contribute to any team or workplace environment while growing professionally.

EDUCATION

EDUCATION

Customer Service Expertise: Over 2 years of experience dealing with customers, resolving complaints, and ensuring satisfaction.

Communication: Fluent in English and Hindi, with excellent verbal and written communication skills. Comfortable interacting with diverse audiences. Problem-Solving: Ability to assess situations quickly and find effective solutions, especially in fast-paced environments.

Teamwork and Collaboration: Proven ability to work within diverse teams and coordinate to meet deadlines.

Technical Skills: Proficient in Microsoft Office and Google Suite. Adaptability: Quickly learn new processes and adapt to dynamic work environments. Multitasking: Capable of handling multiple tasks simultaneously, ensuring efficient completion of responsibilities.

Master’s in Data Analytics

Specialization in Marketing, Operations and General Analytics University of Niagara Falls, Niagara Falls, ON 2024 - 2026 ADDITIONAL INFORMATION

Technical Skills: Project Management, Basic graphic design, Social media management, Data entry.

Languages: English, Hindi

Certifications: Certified by Google in Foundations: Data, Data anywhere, Certified by Google and Udemy in Big Data Analytics.

Availability: Ready to start immediately

Hours: Flexible to work up to 20 hours per week, including evenings, weekends, and holidays.

Work Permit: Eligible to work part-time up to 20 hours per week during the academic semester and full-time during breaks, per Canadian student visa regulations. Holy Mary Institute of Technology and Science, Hyd Bachelor’s in Computer science

Specialization in Computer science and Engineering Projects on “Banking management system” and “Face mask detection app” 2018 - 2022

5619 Buchanan ave, Niagara falls, ON• 437-***-**** • ***************@*****.*** LinkedIn profile

WORK EXPERIENCE

Customer Service Support - Pai Electronics, Hyd, India Delivered excellent customer service by addressing customer inquiries, resolving complaints, and providing information on products and services. Maintained high levels of customer satisfaction by managing customer interactions with patience and professionalism.

Effectively handled customer concerns, troubleshooting issues, and escalating complex cases to the appropriate departments when necessary. Processed orders, returns, and exchanges while ensuring accuracy in transaction handling and compliance with company policies.

Aug 2023 - May 2024

Retail Stock Associate - More supermarkets, Hyd, India Restocked shelves and displays with products to maintain visual appeal and ensure product availability, following store policies and safety standards. Provided excellent customer service by answering questions, offering assistance, and maintaining a positive store experience for shoppers. Organized and rotated stock using the First-In, First-Out (FIFO) method to prevent expired or damaged items from being sold.

Maintained store cleanliness and organization, including aisles and stockrooms, ensuring compliance with store health and safety guidelines. Assisted customers with locating products, providing information on availability, promotions, and pricing.

Performed inventory counts to monitor stock levels and reported discrepancies or low-stock items to supervisors for reorder.

Dec 2022 - Jul 2023

EXTRACURRICULAR ACTIVITIES

Football Player- Loyola Academy, Hyd, India

Active member of the university football team, regularly participating in practices and matches.

Developed strong teamwork and leadership skills through collaboration with teammates and coaching staff.

Animal Enthusiast

Raised and cared for goats for several years, learning valuable animal husbandry skills including feeding, grooming, and health monitoring. Participated in local and regional competitions focused on livestock, receiving recognition for goat care and presentation.

Developed a deep understanding of animal behavior, which enhanced your problem-solving and responsibility when caring for pets and livestock. Passionate about expanding knowledge of animal care and sustainability, with plans to explore further opportunities in the field.

References are available upon request

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