Customer Service Boca Raton

CAROL GORDON

**** **** **** **** *******

Unit **5

Cape Coral, FL. 33990

Cell 561-***-****

******************@*****.***

PROFILE:

I am a professional working in a fast paced environment. I am a well-organized individual with technical and interpersonal skills. I am trustworthy, ethical and moral, committed to superior customer service, confident in interacting with individuals at all levels, detail oriented and resourceful in completing projects and able to multi task efficiently.

PROFESSIONAL EXPERIENCE:

First Service Residential, Boca Raton, FL 2007- 2016

Account Legal Representative

Managing Portfolios of more than 85 properties

Delinquency reports

Late notices- Legal Demand Letters

Bankruptcy legal letter to Attorneys - Bank Foreclosures- Liens

Demand letters to homeowners

Trouble shooting through e-mail correspondence with Owners, Boards, Attorneys and Property Managers

Legal liaison between attorney and Board of Directors.

BANK OF NEW YORK MELLON, Boca Raton, FL 2002-2007

Customer Service Officer

Business development

Opening and closing of the branch

Setting up Business Accounts for Clients

Opening personal and business CD’s - Lines of Credit

Handle safety deposit boxes

Wire transfers

Assist with weekly monetary shipment and monthly audit

Balance teller’s daily transactions

INVESTMENTS LIMITED, Boca Raton, FL 1999-2002

Property Manager

Assist owner in all phases of business at corporate office

Supervise a team to accomplish daily management of 20 multi-family apartment communities and dozens of single-family homes.

Directly responsible for decreasing delinquency and increasing revenue for all properties.

Met main objective of resident retention and renewal programs.

Conducted all phases of office procedures, organizing, and coordinating projects for maximum efficiency.

Leasing goals were set by the owner and met on a weekly basis.

Strategic marketing and planning were compiled by me and presented at a weekly meeting for input by peers.

Completed all phases of evictions and directly filed paperwork at county courthouse

Assisted in the accounts receivable process for rent collection.

COMMUNITY ASSOCIATION SERVICES, Boca Raton, FL 1994-1999

Administrative Secretary

Helped prioritize work schedules and delegate assignments

Completed entire process of accounts receivable

Compiled and maintained property management records

Assisted with switchboard and all phases of customer service

Directly responsible for mail distribution

Delivered highly motivated and effective performance in all areas of administration.

BANK OF NOVA SCOTIA, Quebec, Canada 1976-1985

Foreign Currency Representative

Prior to my promotion to Foreign Currency Rep, I was head teller, my responsibilities entailed cash distribution, ordering and balancing ten teller windows.

Coordinated teller schedules as well as night deposit schedules.

Processed wire transfers and letters of credit.

Responsible for the sales and purchasing of foreign currency drafts.

Establish rapport with people of all ages, cultures, and beliefs.

Customer service

LANGUAGES

Proficient in English and French, working knowledge of Spanish.

COMPUTER SKILLS

Proficient with computer systems, use Metavante systems at Mellon, Microsoft Office, Yardi and CAM Accounting ( Continental )

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