Customer Service Loss Prevention

DAVID R. MOSLEY

Glen Burnie, MD *****

667-***-****

*************@***.***

OBJECTIVE: Looking to gain employment with this company for the opportunity to be a dedicated and a reliable addition to achieving the goals of this establishment.

SKILLS AND ABILITIES:

● 10+ years customer service experience

● Pay attention to detail to meet the expectations of the employer.

● Hard Working and aim to please employer.

● Fast Learner to new tasks.

● Flexible in work hours.

● Motivated to work and learn new tasks.

PROFESSIONAL EXPERIENCE:

Amazon Flex October, 2022 – Present

Part-Time Seasonal Employee

Baltimore, MD

Duties:

• Complete on -time deliveries by choosing the best and most efficient routes.

• Verify daily deliveries against shipping instructions before delivering to customers.

• Maintain contact with dispatching team and management for open communication about delays or other delivery issues.

• Inspect load security and check for damage.

• Work customer service on the computer by verifying receipts of random stores throughout the United States.

DoorDash March, 2017 – Present

Delivery Driver

Glen Burnie, MD

Duties:

• Deliver goods and products to customers on time in excellent condition.

• Answer, schedule, and respond to reservation calls at specific times and locations.

• Keep and study detailed mileage and fuel reports to track overall fuel costs.

• Work directly with customers to assess damage and incompleteness of orders.

• Update personal logs and business tracking documents accurately and according to schedule requirements. GAP, Inc. September, 2017 – August, 2022

Lead Asset Protection Service Rep

Hanover, MD

Duties:

• Helped drive a low-risk culture and contributed to shortage reduction efforts by providing a visible presence on the sales floor.

• Greeted customers and provided services.

• Maintained physical security of the store.

• Assisted Asset Protection Coordinators during external shoplifting apprehensions.

• Assisted leadership in proper handling of escalated customer situations.

• Promoted and supported awareness of store safety standards as they relate to security and safety procedures. Solar Energy World July, 2017 – October, 2018

Lead Generator

Laurel, MD

Duties:

• Provided door-to-door sales to solicit customers to sign up for in-home appraisals for installment of solar panels for their residence to save energy and get a rebate on their electric bill. EDUCATION:

Bates High School High School Diploma June, 1975

REFERENCE:

Available Upon Request

Contact this candidate