General Manager Customer Service

**/**** ** *******

Miami, FL

FRANK PALOMINO

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled camera operator equipped with technical abilities, creative eye for detail and industry experience. Enhances projects by taking clean video with minimal reshoot and consistently matching directors' vision. Manages time well to stay on-schedule with both studio and remote shoots. Skills

Sales Team Development

Supervision and Training

Performance Improvements

Cross-Functional Team Management

Policy/Program Development

Resource Allocation

Process Improvements

Employee Motivation

Focus and Follow-Through

Customer Service Management

Operations Oversight

Supplier Monitoring

Team Leadership

Training Management

Records Organization and Management

Business Leadership

Revenue Forecasting

Budget Control

Management Team Building

Color Matching

Measurement accuracy

Surface Preparation

Detail orientation

Application techniques

Weatherproofing

Repair work

Chemical Handling

Equipment safety

Paint mixing

Finishing Techniques

Caulking and Crack Filling

Experience

General Manager

Organic Food Kings

Trained employees on duties, policies and procedures. Recruited, interviewed and hired qualified staff for open positions. Created schedules and monitored payroll to remain within budget. Supervised employees through planning, assignments and direction. Conducted employee evaluations to provide adequate feedback and recognize quality performance. Led employee evaluations with constructive feedback to boost performance. Built and maintained loyal, long-term customer relationships through effective account management. Designed sales and service strategies to improve revenue and retention. Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Developed service and sales strategies to improve retention and revenue. Enhanced operational performance by developing effective business strategies, systems and procedures.

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. Delegated work to staff, setting priorities and goals. Used excellent verbal skills to engage customers in conversation and effectively determine needs and Pembroke Pines, FL 33023 954-***-**** ***********@*****.*** WWW: Bold Profile 04/2023 to 04/2024

Miami, FL

01/2021 to 01/2022

Miami, FL

requirements.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Implemented successful business strategies to increase revenue and target new markets. Monitored progress by establishing plans, budgets and measuring results. Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Implemented campaigns and promotions to help with developing goods and services. Structured HR consulting services to support clients during organizational developments and changes. Directed or coordinated financial or budget activities to fund operations and maximize investments. Flooring Foreman

Garage Floor Pros

Performed minor repairs to existing floors before installation process began. Applied adhesives to subfloors prior to laying down new flooring material. Removed old flooring materials such as carpets or tiles when necessary. Inspected rooms for any obstacles that could interfere with installation process. Ensured proper alignment of boards during installation process. Checked finished installations for accuracy and quality assurance purposes. Maintained clean work areas throughout project duration. Assisted in loading and unloading trucks with supplies needed for job sites. Organized supplies into appropriate containers prior to beginning projects. Followed safety protocols while operating power tools or hazardous materials. Communicated effectively with clients regarding progress updates and potential issues. Resolved customer complaints related to flooring installations promptly. Demonstrated excellent problem-solving skills when unexpected issues arose during job sites. Removed existing flooring and discarded old material. Installed quality floorings at client sites and followed set customer service standards during installation process.

Certified Forklift Operator

Imax Solutions Services

Conducted regular inspection of forklift to support safe operation. Moved goods between warehouse locations according to shipment and storage needs. Used loaders, hand trucks, forklifts and cranes.

Unloaded incoming items from trucks and rail cars and transported materials to staging area. Collaborated in team environment to maintain high levels of productivity. Moved pallets of merchandise using electric forklifts and electric pallets. Documented movements using computer tracking systems. Communicated with team members to coordinate efficient and accurate movements. Loaded items to maximize work efficiency.

Performed cycle counts to investigate and resolve inventory discrepancies. Tied and secured loads to prevent shifting or damage to items. Tracked materials moved for stocking purposes and to complete logs for management. Released materials in to hoppers to minimize waste. Communicated with supervisor and other warehouse staff to coordinate work. Moved freight, stock and other materials to and from storage and production areas and loading docks. Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash. Reported safety and quality issues to management.

Inspected lifts before use to prevent damage to goods. Prepared finished stock for shipment by identifying, pulling and packing product. Packaged, labeled and tagged goods before transfer. 01/2021 to 01/2022

Miami, FL

01/2007

Miami, FL

08/2004

Miami, FL

Grip Operator

Miami Sound and Films

Completed setup, rigging and mounting of equipment based on changing weather and project conditions.

Verified presence and operational function of all equipment following filming and set breakdown. Fixed cameras to stationary and crane mounts to achieve perfect angles. Collaborated with camera crew and director to deliver effective filming strategy and camera placement. Read charts and computed ratios to determine best lighting, shutter angles, filter factors and camera distances.

Applied creative camera angle and lighting effect techniques to capture unique and appealing shots for productions.

Assembled studio sets, cameras and lighting equipment to be used during filming. Handled camera setups, angles and movement following cues. Planned, set up and completed live shots.

Operated cameras to record scenes for television broadcasts, advertising or motion pictures. Helped prepare sets and set up equipment for in-studio filming. Collaborated with specialists, producers and designers to produce original video content. Controlled lighting, filter factors and camera distances to meet shot targets. Reloaded camera magazines with fresh raw film stock. Education and Training

Medical Billing And Coding

National School Of Technology

High School Diploma

America Academy

Languages

English:

Native/ Bilingual

Spanish:

Native/ Bilingual

Certifications

Licensed Forklift Operator Certificate - 2021

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