Pharmacy Technician Customer Service

Denisse Guevara Aguilera

pharmacy technician Oxnard, CA 93030 *****.********@*****.*** 805-***-****

To obtain a job in a well establish company where I can fully utilize my knowledge and improve my skills to the fullest in the essential and rewarding career as a pharmacy technician.

Authorized to work in the US for any employer

Work Experience

Costco Pharmacy

Oct. 2021- Present

Responsibilities

Filling, typing, customer services, answering multiple line phones, ordering supplies, calling for prior authorization, refills, communication skills, medical/pharmacy terminology

Pharmacy Operations Manager,

Walgreens - Oxnard, CA

July 2015 to Oct 2021

Responsibilities

Filling, typing, customer services, answering multiple line phones, ordering supplies, calling for prior authorization, refills, communication skills, medical/pharmacy terminology, training and discipline technicians.

Accomplishments

My impact was that i have to wirk hard to get the job done and still give good customer service no matter what the situation is..

Skills Used

My skills would be a fast learner, and filling fast.

Independent Childcare Provider

Denisse's Childcare Services

2011 to Present

Duties included: Responsible for overall care for children while in my custody, provide two meals a day plus snacks, playing constructive games with child in a learning capacity for head eye coordination, cleanliness of play area in an atmosphere that was conductive to the learning of level of each child.

Cashier/ Car part sales

Auto Zone

March 2014 to January 2015

Duties includes: customer service, translating English to Spanish for customers, answering multiple line phones, searching and restocking parts inventory and any other task asked for management.

Cashier/ Assistant manager

Little Caesars Inc

December 2009 to May 2012

Duties included: customer service, answering multiple line phones, counting money, inventory, register reading (sales money), making pizzas, building pizza boxes, cleaning store, key holder, closing and opening store and any other task asked for management.

Education

certification in Pharmacy Technician

Oxnard Adult School - Oxnard, CA August 2014

Diploma in Education

Hueneme High School - Oxnard, CA 2010

Skills

•Microsoft Office (6 years)

•Typing (5 years)

•Customer Service (7 years)

•Communications (5 years)

•Billing

•Cash Handling

•Inventory

•Microsoft Word

•Pharmacy

•Word

•Data Entry

•Time Management

•Pharmacy Technician Experience

•HIPAA

•Translation

•Insurance Verification

•Order Entry

•Inventory control

•Spanish

•English

Certifications and Licenses

Pharmacy Technician License March 2019

National Pharmacy Technician Certification (PTCB) CPhT

September 2020 to September 2022

CPR

February 2020 to February 2022

cpr certification adult,child and infant & aed training

Assessments

Personality: Customer Service Fit — Highly Proficient

September 2019

Measures the traits that are important for high-quality customer service.

Full results: Highly Proficient

Attention to Detail — Proficient

February 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Problem Solving — Expert

February 2020

Measures a candidate's ability to analyze relevant information when solving problems Full results: Expert

Customer Focus & Orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills:

•Bilingual English/Spanish

•Windows/Word/Excel 2007

•Customer service

•Multiple-phone line operator

•HIPPA Guidelines

•Typing

•communication

•terminology

Contact this candidate