Business Analyst Scrum Master

DeAnca Stewart

Ph.512-***-****

Email- *************@*****.***

SUMMARY:

9+ years Senior Business Analyst / Product Owner/ Scrum Master Professional with strong verbal and written communication skills with solid analytical skills using Agile (scrum) technique in SDLC.

9 years' experience writing user story, analysis, creating dashboard reports & gather requirements.

5 years Business system analyst professional with strong 6 years of project management

5 years solid analytical skills using Agile (Scrum/Kanban) technique in a SDLC environment.

5 years’ experience creating Business Required Documents (BRD), FRD, writing user story, meeting coordination & creating dashboard/graphical reports.

5 years' experience using Jira, Tableau, Excel, ServiceNow, Splunk, SharePoint, Salesforce, testing (UAT), migration, Visio, troubleshooting incidents/problem and Office 365.

Technical Skills:

Writing user stories

Gathering requirements

Incident management

Problem management

Change management

Visio design

People management

Supportability

Transition Management

Meeting coordination

Working with cross functional teams

Fast learner

Proactively thinking outside the box

Agile & Safe

Excel

PMP

PROFESSIONAL EXPERIENCE:

Stryker, Austin, TX

October 2023 – July 2024

Principal Analyst

Essential Duties & Responsibilities:

· Understand business process mapping and create scope of the end-to-end (E2E) and collaborates with other BPILs, BPOs and E2E leads to drive E2E solution adoption.

· Drive adoption of to-be business processes to align with ERP and ecosystem capabilities and gain alignment with the Stryker divisions, functions, and geographies

· Influences others to drive the global solution with the business and SAP team

· Coordinate involvement of business process experts (BPEs) and Subject Matter Experts (SME's) in key project activities and work with them to understand the end to end business process steps and data flows

· Support onboarding of local data readiness network resources for data objects in their process area.

· Ensure they understand how data enables design in their process area and ensure completeness and accuracy of enterprise master data.

· Support local data resources during data load processes to ensure they are updated on data design.

· Works closely with process owners (BPOs/ISPOs) and provides input into the configuration of the system

· Work with testing team to turn business scenarios and requirements into test scenarios and expected outcomes

· Participate in scoping activities for UAT and DITL; help to prep scenarios and data as needed for successful outcomes. Observe testing for process areas and provide feedback on meeting intent of design.

· Ensure solution stays within scope of design lock documentation (BPM, BPD, FDS)

· Support system integration testing (SIT) activities for process areas.

· Support the creation and delivery of training and procedure content

· Provide business process support during cutover and hyper-care

· Collaborates closely with relevant Sustain team partners to ensure adequate hand over of deployed processes at the end of Hypercare

Tokyo Electron, Austin, TX

March 2022-September 2023

Business Systems Analyst

• Support Project Managers as they manage the testing for the SAP implementation project

• Create and manage progress and status reports

• Create presentations

• Monitor testing progress and assist in developing and implementing solutions to challenges encountered

• Attend test team meetings, prepare materials for those meetings, manage action items developed during those meetings

• Develop test plans and schedules

• Coordinate with stakeholders (e.g., IT, other project management teams, business teams, external consultants) in the US, Asia, and Europe

• Ensure issues are identified, tracked, reported on and resolved in a timely manner

• Quickly learn and understand the business process, issues, and data challenges of client's organization and industry

• Work on multiple cross-functional projects simultaneously

• Utilize quantitative/analytical problem solving capabilities

• Review and approve documentation

• Perform assessments, identifying opportunities to improve processes

• Assist in the facilitation of team meetings

• Deliver informative, well-organized presentations

• Understand how to communicate difficult/sensitive information tactfully

• Consistently delivers high-quality services to our stakeholders. Inform and coordinate with other departments on project status, timelines, technical issues and project activities using SharePoint

Deloitte Consulting, Houston, TX

March 2021- November 17 2021

Business Analyst III

Identified, prioritized, and implemented ITSM backlog enhancements through a routine sprint cadence for our client Exelon using ServiceNow

Conducted requirement gathering sessions with POCs

Relayed client feedback to our development team in India

Wrote Test Cases as well as functional test scripts

Assisted our team with UAT/QA testing

Attended Daily Stand Ups, Sprint Retrospectives, Sprint Reviews, as well as Sprint Backlog Grooming sessions

Created user stories as well as Acceptance Criteria

UnitedHealthcare, Houston, TX Sept 2017 – Dec 2020

Business Analyst/Scrum Master

Support systems-related SOPs project execution in direct partnership with IT; measure and document business results achieved through solution implementation

Experience in sprint/PI planning, incident / problem management using Salesforce following AGILE & ITIL framework, grooming backlogs and monitoring apps.

Advise the business on best practices and available tools to manage business processes and other strategic initiatives

Perform Scrum master responsibilities for 3 different scrum teams

Capture requirements /user stories for scrum teams to implement

Partner with IT (internal and external partners) and functional business owners to resolve systems related issues

Constantly determined and translated the business requirements into solutions by defining comprehensive stories for system and process enhancement changes.

Prepare presentations for the team and senior management, highlighting performance in an easy-to-understand, executive-ready manner.

Assisted my team with QA testing, as well as UAT

Identify areas of improvement to increase accuracy, completeness and/or consistency and implement solutions in process, policy, and overall operations.

Create weekly dashboard reports using Excel, Tableau, Word, and PowerPoint, compiling production issue trends (Incidents) to drive continuous improvement and drive down re-occurring incidents.

Audit processes to identify process and performance defects using Excel, Splunk and Tableau

Survey and analyze best practices for techniques and processes.

Gather and provide business requirements

Created Business Required Documents (BRD) and Functional Required Documents (FRD)

Complete User Acceptance Testing for IT deployment (UAT). As well as QA testing.

Coordinate and lead cross-functional meetings, document decisions & follow-up on actions.

Coordinated and scheduled KT (Knowledge transfer) sessions to teams and support groups for efficient transition.

Work with multiple ETO teams and vendors to troubleshoot issues from 3rd party vendor & offshore teams.

Take ownership of the product backlogs, demo & participate/organize in daily standups.

Cigna – Austin, TX Feb 2014 – Sept 2017

Business Analyst/Product Owner

Developed project plans and identified and coordinated resources, involving those outside the unit.

Developed & modified complex business requirements to satisfy business needs efficient manner.

Acted as subject matter expert to provide business and technical expertise in requirement solicitation, system analysis, trouble shooting and documentation of business applications/systems.

Developed user stories and functional requirement specifications for various web applications using JIRA.

Performed QA testing and UAT after development

Incident management, problem management and change management using ServiceNow and Salesforce

Collaborate with business owners to analyze current trends and identify problems.

Provided direction and guidance to team members and serve as an expert for the team.

Guided scrum team on how to use Agile/Scrum practices and how to get the most out of self-organization.

Experience maintaining business and system requirements of multi-functional complex system

Conducted business analysis and recommended technical alternative solutions to management as to course of action that best meets the department's goals.

The ability to initiate or assist with testing of changes as it relates to projects assigned.

Act as a business liaison between system IT and Claims Recovery Department

Strong skills in building and maintaining successful relationships with key leaders across the department and organization to ensure that projects are properly supported and successfully delivered.

Responsible for monitoring and reporting to management on the status of departmental projects.

Provided guidance and training to staff on process, procedures and issue resolution.

Perform Scrum master responsibilities for several different scrum teams

Leading daily standup, keeping meeting minutes and driving follow-up meetings for cross functional team.

Understanding of claims overpayment recovery processes, a plus

Ability to convert contract language into business requirements

Provided oversight and resolved complex issues, resolved problems, and provided timely follow-up on identified issues.

Provided regular feedback to management on project status.

Facilitated and lead agile ceremonies (Daily Standup, Demonstration, Story Point Estimation, Retrospective, Iteration Planning, Backlog Grooming) and fosters continuous improvement.

Kroger – Houston, TX June 2011 – Feb 2014

Project Manager

Ensure timely resolution of all assigned issues and provide regular updates.

Leading daily scrum meetings and keeping minutes plus engaging with cross functional teams

Work with colleagues and external partners for issues that require escalation and manage the issue through to resolution.

Ability to participate on project teams and add significant and measurable technical input to the projects.

Produce regular reports and documentation.

Assist in building our product knowledge base to expedite issue resolution. Document and maintain procedures for all Prod Support processes.

Developing and maintain business context diagrams (e.g. business data flows, process flows) to analyze/confirm the definition of project requirements.

Take an active role in developing and improving the product by adhering to internal / external SLAs, internal KPIs and improving internal processes.

Drove and execute functional design, testing, change management and end user acceptance for projects and enhancements as needed

Development team to resolve issues as soon as possible.

Assistance with User Acceptance Testing as required.

Communicate and work with clients in order to assist and resolve external customer issues.

P. EDUCATION

New Mexico Highlands University – Psychology - 2007- 2009

Texas State University – PSYCHOLOGY – 2017 - 2018

CERTIFICATION

CSM (certified scrum master) - Certified

SAP

White belt six sigma Certified

ITIL foundation - Certified

PMP – Certified

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