Customer Service Representative

Summary

Hard working individual looking for employment, where I can apply my skills and abilities in a high functioning environment, to contribute to the success of the company.

Experience

GEICO VA, Fredericksburg

Liability Claims Adjuster 07/2021 - 12/2023

Providing professional and efficient care to assist with clients in distress by investigating, reviewing and advising of coverage and liability. Licensed to handle states across the nation such as; Texas, Connecticut, Delaware, North Carolina, South Carolina, and Florida. Providing knowledge to clients to put them at ease and guide them through the claims process. Working on a team level to fairly and ethically handle claims by accurately documenting events; scheduling inspections; appointing appropriate adjusters to further review client's needs; issuing payments; consulting with specialist such as attorneys, medical facilities, repair shops, lienholders, investigators, etc. Overall direct handling to process and settle auto insurance claims. Interstate Building Maintenance Corporation VA, Fredericksburg Facilities Supervisor 02/2020 - 07/2021

Clean and maintain two call center buildings. Supervise night shift crew to ensure correct upkeep. Maintain open communications between contracted companies. Follow safe and effective procedures to ensure the preservations of buildings and staff. Westplains Wellness WA, Airway Heights

Chiropractic Receptionist 08/2019 - 02/2020

Served patients by welcoming them in person and over to phone while also offering assistance for scheduling and questions regarding the office, compliance, and insurance. Providing doctor's assistance to maintain a functional environment throughout the day. Handled the upkeep and orders for office supplies. Responsible for payments, patients' statements, billing inquiries, and handling billing codes. First Interstate Bank WA, Airway Heights

Bank Teller 08/2018 - 08/2019

(Acquisition of Inland Northwest Bank)

Provided the ability to acknowledge and accept change for growth within the company. Provided welcoming customer service by greeting them and providing efficient completing multiple numerous transactions. Multitasking duties such as taking phone calls, following regulated procedures, and safety protocols efficiently. Responsible for handling cash including balancing numbers multiple times throughout the day.

Inland Northwest Bank WA, Airway Heights

Bank Teller 08/2017 - 08/2018

Provided welcoming customer service by greeting them and providing efficient completing multiple numerous transactions. Multitasking duties such as taking phone calls, following regulated procedures, and safety protocols efficiently. Responsible for handling cash including balancing numbers multiple times throughout the day. The Ramada Inn WA, Spokane

Front Desk Supervisor 06/2016 - 07/2017

Provided kind hospitable service. Duties include greeting guest, checking people in and out of a hotel, handling cash and deposit intakes, providing detailed information to both guest and coworkers, trained new hire and every three-month training for all front desk staff.

Skills

Customer service, Communication skills, Computer literacy, Time management, Leadership, Documentation review, Microsoft word, Microsoft excel, Guest services, Cash Handling, Patient Care, Data Entry, Filing, Office Experience, Administrative Experience, Phone Etiquette, Insurance, Conflict Resolution

Education

Kayla McBride

Fredericksburg, VA 540-***-****

**********@*******.***

Walden University

12/2021

71 Credits completed towards BSW in Bachelor of Social Work Medical Lake High School

06/2015

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