Operations Manager Customer Service

Resume: Christopher Craig

**** ** ** ***, *** ***8 Miami, FL 33143

E-Mail: *************@*****.***

Mobile: 305-***-****

HIGHLIGHTS OF QUALIFICATIONS

• Inter Miami CF Stadium Operations Manager pre and post Messi Arrival

• 2024 ICC Cricket World Cup Team Travel transportation manager for 4 teams

10 Years of Event Manager for CONCACAF, Soccer Confederation under FIFA guidelines

15 years of Hospitality/Customer Service Iconic Hotels in and around Miami/ Miami Beach

Created Butler service specifically for VIPs and Royal Families from Saudi Arabia and Dubai.

Team Liaison Officer for HAITI in the 2013 CONCACAF Gold Cup

Excellent communicational skills. Fluent in French, Creole and Futbol Spanish

Ability to maintain a professional manner under stress

Excellent interpersonal skills

Ability to work in a fast-paced environment

Strong organizational and time management skills

Punctual and dependable – A “Make it Happen” mentality WORK EXPERIENCE

Inter Miami CF

March 2023 – March 2024

Stadium Operations Manager

• Oversee overall Daily Operations of the Stadium and Training Facility

• Manage Training Site and Stadium operations guided by MLS Standards and International Match Standards

• Manage Ingress and Egress Stadium gates.

• Manage 6 Operations Staff for Both Gameday and Daily Operations

• Conduct Weekly All Staff calls on Events happening on site

• Conduct Stadium Walkthroughs for Potential Clients and Share holders

• Oversee/ Manage all events happening onsite.

• Submit and over see staff Timesheets / Payroll

• Oversee American Football games that occur on site.

• Oversee Miami Sharks Rugby team which trained and played on site for their inaugural season.

CONCACAF 2013-2022

Event Manager / Venue Coordinator / Match Coordinator

Match Coordinator for over 500 International matches from ages U15 – Senior Teams. Both Men’s and Women’s tournaments.

Managed all logistics for Teams and Staff of Concacaf Federations and Clubs Men/Woman Competitions.

Assist with Country VISA retrieval for players if needed through countries around the region.

Worked Numerous FIFA/CONCACAF Congress to specifically assist with French Speaking Countries/Guests

POD Manager for Gold Cup 2015 and 2017. Travel with teams as Logistical Manager for USA, Haiti, and Martinique.

Acct. General Coordinator for 2016 Copa America Centenario USA (4 matches including 3rd place Match)

FONTAINEBLEAU MIAMI BEACH 2008-2013

Concierge /Butler

• Plan vacation itinerary for guests i.e.; Restaurant/Night Club recommendations and City Tours

• Worked as Butler and scheduled travel arrangement for VIP’s (I.e, Royal Families from Dubai and Saudi Arabia)

• Track Incoming and Outgoing packages for guests

• Lobby Ambassador Program

Guest Relations Specialist

represent executive team for the hotel

specialize in resolving guest challenges

assisted with training for Hotsos for all departments hotel wide

create WOW stories for daily staff line ups

assisted guests in the lobby with information and escorting guests/transients to different venues

assisted housekeeping room inspections process

contact guests celebrating special occasions and send amenities via in room dining. Guests Call Center Supervisor

supervised a team of 10 agents between guest services agents and PBX operators

did scheduling and assisted with vacation time for team members

dispatched guest requests orders that were put in by GSA’s

assisted with distributing laundry services that were requested by guests Guest Service Agent

assist guest via telephone with guest requests/questions

placed guest request in Hotsos to necessary departments FLAMINGO SOUTH BEACH 2007-2007

Concierge

assisted residents with restaurant reservations

organized outside contractors to assist residents with home cleaning recommendations

assisted with reservations for table service at Miami/South Beach’s best nightclubs THE CONTINENTAL GROUP- ICON SOUTH BEACH 2005-2007

Front Desk Manager / Condo Property Management

assisted residents with questions, concerns and offered high quality service to condo residents.

maintained work schedule for other front desk agents.

assigned duties to employees and subordinates and observes performance to ensure adherence condo policies and established operating procedure. INTERVAL INTERNATIONAL September 2001- November 2005 Timeshare Exchange Sales Representative

assisted timeshare owners to exchange their real estate from one location to another

booked car rental and airline reservations for timeshare owners

established a network of core customers

identified target customers

prepared, transported, and showed necessary samples to customers to close sales

generated sales quotations and specifications that will lead to achieving goals

directed and coordinated with inside support staff to ensure excellent customer service. EDUCATION

Miami-Dade College 2000-2001

Introduction to Travel/Tourism Industry

Johnson and Wales University 1998-2000

Culinary Arts/Hospitality Management

SKILLS

Proficient in Micro-soft applications; Hotsos, OPERA, Micros and AS400 database and EXCEL. Fluent in

French, Haitian Creole, and Spanish

REFERENCES UPON REQUEST

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