Teacher, customer care representative, invigilator
Resume:
CURRICULUM VITAE
Name - Kembabazi Sheila
Nationality - Ugandan
Sex - Female
Telephone - 077******* /070*******
Email - *****************@*****.***
PERSONAL PROFILE.
A passionate individual with strong time management skills and the ability to listen carefully to client needs. I have a real thirst to succeed and boast a demonstrated track record of initiative, creativity, and motivation. I have great interpersonal skills, with the spirit of team work and can work in highly flexible, rapidly changing work environment. Having the ability and energy to produce results and ability to quickly build outstanding professional relationships with clients. I would be a valuable addition to any ambitious organization. WORK EXPERIENCE
ISON XPERIENCE UGANDA (AIRTEL)
iSON Xperience is a global business process outsourcing which is passionate about delivering service excellence and great customer experience. It is located on plot 1 Lourdel road, Kampala. POSITION: CUSTOMER CARE REPRESENTATIVE (MARCH – APRIL 2024) Main activities and responsibilities.
Providing products / service information .
Answering questions and resolving problems.
Informing customers about new products.
Keeping records of customer interactions, transactions, comments and complaints.
Ensuring customer satisfaction and providing professional customer support. LIFE INTERNATIONAL CHRISTIAN ACADEMY
Life international Christian Academy is a faith based education Centre that with her premises in Kigali-Rwanda. It focuses on the Accelerated Christian Education (ACE) curriculum. POSITION: TEACHER/SUPERVISOR (SEPT 2023- JAN 2024) Main activities and responsibilities
Prepare materials and conduct lessons while under supervision.
Mediate problems between students.
Taking attendance.
Create daily lesson plans for classes.
Design PowerPoint slides and assemble educational materials
Develop weekly assessments in the subject areas
Support various assignments with operations, maintenance, design, process control,.
Record each students progress and report them to parents and other teachers.
Participate in co-curricular activities
KIMANJE PARENTS NURSERY AND PRIMARY SCHOOL.
It is a multi-denominational day and boarding nursery and primary school located Kireka-kira municipality with aim of grooming better God fearing citizens. POSITION: ADMNISTRATION ASSISTANT (JAN-JUNE 2023)
Main activities and responsibilities
Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
Providing real-time scheduling support by booking appointments and preventing conflicts.
Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
Screening phone calls and routing callers to the appropriate party.
Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
Greet and assist visitors.
Maintain polite and professional communication via phone, e-mail, and mail.
Anticipate the needs of others in order to ensure their seamless and positive experience. DILSTORIES FILM SCHOOL.
Dilstories is a Kampala based media company that has strong belief in changing lives for the better through story telling. The impact is that people are inspired and empowered to live more positively in society.
POSITION: ADMNISTRATION ASSISTANT (JAN-JUNE 2023)
Main activities and responsibilities
Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
Providing real-time scheduling support by booking appointments and preventing conflicts.
Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
Screening phone calls and routing callers to the appropriate party.
Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
Greet and assist visitors.
Maintain polite and professional communication via phone, e-mail, and mail.
Anticipate the needs of others in order to ensure their seamless and positive experience. IZERE EDUCATION CENTER
It is a social enterprise founded in 2016 dedicated to empowering children and youth in Africa with skills to better facilitate their development amidst the rapidly changing world POSITION: TRAINER (JAN-JUNE 2023)
Main activities and responsibilities
Train learners about creativity skills
Train learners to be solution thinkers
Educate learners about problem solving skills
Train learners to be good public speakers
INTERNSHIP EXPERIENCE
Stena Hill Secondary school & Kirinya COU Secondary school POSITION: TEACHER (AUG-DEC 2022)
Main Activities & Responsibilities at Internship
Prepare materials and conduct lessons while under supervision.
Mediate problems between students.
Taking attendance.
Create daily lesson plans for classes.
Design PowerPoint slides and assemble educational materials
Develop weekly assessments in the subject areas
Support various assignments with operations, maintenance, design, process control,.
Record each students progress and report them to parents and other teachers. EDUCATION BACKGROUND
Duration Institute Award
2019-2023 Makerere University, Kampala. Bachelor of Arts in Education 2018-2019
2014-2017
Buddo secondary school
Kyebambe Girls secondary school
Uganda Advanced Certificate of Education
Uganda Certificate of Education (UCE)
SKILLS
Basic Computer skills
Research skills
Effective communication and interpersonal
skills.
Flexible regarding working hours.
Good literacy and numeracy skills.
Leadership skills
Team work skills.
Integrity.
HOBBIES
Reading Materials
Swimming
Playing Chess
Travelling.
Jogging
LANGUAGE CAPABILITIES
Language Speaking Reading Writing
English Excellent Excellent Excellent
Rutooro Excellent Good Good
Luganda Good Good Good
Ruyankore Good Good Good
Rukiga Good Good Good
REFEREES
Name of the referee Relationship Address Telephone number BIRUNGI DIANA BACK OFFICE
PERSONEL Airtel (Ison)
Kampala, Uganda 077*******
Kabahenda Betty Director Ice mark Kampala, Uganda 077******* Shami Nirere, CEO Izere education
Centre
Kampala, Uganda +256-***-***-***
Contact this candidate