Customer Service Department Manager
Resume:
Onelia E. Rodriguez
Brooklyn, NY. 11223
*********@*****.***
EXPERIENCE
Crate & Barrel, NYC, Miami, Hollywood — Furniture Expert, Department Manager, Night Manager and Customer Service 2003 - 2013
Furniture Expert
● Developed and maintained relationships with customers by the use of strong selling skills and product knowledge.
● Answered detailed questions about the origin of each piece, including the type of materials used, location of manufacturing and workmanship involved.
● Provided in store consultations. Collaborated with clients on floor plans, overall design and set budgets.
● Consulted on furniture sales, housewares sales and home decor purchases.
● Was able to infuse deep conceptual meaning into projects by incorporating unique identifiers such as cultural identity, company brand, modern furniture, engaging artwork and accessories.
● Worked with interior designers, architects, home and business owners to meet clients’ specific needs and requests. Placed international and domestic orders.
● Consistently met or exceeded company sales goals. Retained customer loyalty and built new clientele.
● Managed sales and delivery reports to ensure timely delivery of product.
● Participated in various product sales and management seminars to become a product expert.
● Quarterly meetings to continue product knowledge training and education.
Customer Service
● Answered all incoming calls
● Processed sales and answered all customer inquiries
● Set up and oversaw all domestic and international deliveries. UPS, USPS, Fed Ex, and white glove.
● Keyed in entire weekly inventory replenishment for the entire showroom, stockroom, patio, windows and displays.
● Weekly meeting with delivery dispatch to discuss quality control.
● Ordered supplies for the entire building. All departments. SKILLS SUMMARY
Seasoned business
development professional
with a wealth of experience.
Talented retail sales
representative with diverse
experience in Furniture,
Clothing and Customer
Service. Proficient in learning
product lines quickly. Driven
and goal oriented while
maintaining high sales
performance. Passionate
about connecting with
customers. Highly
personable, friendly, reliable
and hard working.
HIGHLIGHTS
● Enjoy meeting and
interacting with
customers.
● Superior customer
service skills
including strong
phone skills.
● Extensive experience with
visual merchandising and
space planning.
● Dynamic sales leader with
the ability to work in a fast
paced environment.
● Excellent listening and
communication skills.
● Collaborative team player.
● Highly organized with an
excellent attention to
detail.
LANGUAGES
Fluent in English and Spanish
● Inventory control, chargebacks, donations and return to manufacturer product.
Department Manager and Night Manager
● Held weekly staff meetings to introduce new product and product details.
● Directed sales training and mentoring.
● Performed employee walk-thru’s at the end of mid day shift and at the end of day shift for all departments, showroom floor, patio,and back of house. Managing the flow of product replenishment in a timely basis.
● Performed store opening and closing procedures securing the facility.
Tristan & AMERICA, New York — Store Manager
1992 - 2003
● Hired, trained and evaluated all employees.
● Directed sales training.
● Human Resources
● Payroll
● Managerial development
● Loss prevention
● Customer service
● Secret shop average of 93%
● Delivery coordination
● Oversaw profit and loss
● Controlled expenses to optimize profitability.
● Instituted company policies and procedures.
● Visual merchandising of store displays and windows.
● Assisted in recruiting, hiring and training of staff members and set up store, stockroom and office for new store openings in NYC, Long Island, Connecticut and Boston.
● Quarterly meetings in Canada with president, buyers and designers for all upcoming collections and accessories.
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