Customer Service Representative

Oceralis Rodriguez

*********@*****.*** 210-***-**** San Antonio, TX

Summary

Seasoned Customer Service Representative with 5 years of experience in retail and insurance sectors. Skilled in sales, banking transactions, and customer service, with a proven track record at Amtex Insurance and Dollar General. Seeking to leverage expertise and dedication in a Customer Service Rep role. Work Experience

Amtex Insurance

Customer Service Representative San Antonio, TX Apr 2023 - Nov 2023

• Provided comprehensive customer support, ensuring client satisfaction and service excellence.

• Managed financial transactions, including accurate bank deposits, aligning with company protocols. Dollar General

Key Holder Odessa, TX Nov 2021 - Aug 2022

• Managed financial transactions, including accurate cash handling and preparation of bank deposits.

• Oversaw store opening and closing procedures while providing exceptional customer service and maintaining planogram compliance.

Sam's Club

Cake Decorator and Cashier Odessa, TX Apr 2019 - Jan 2021

• Decorated cakes to customer specifications, ensuring satisfaction with final products.

• Processed transactions as a cashier, providing a smooth checkout experience for customers. Walmart

Department Manager Cosmetics San Antonio, TX Jun 2016 - May 2018

• Managed cosmetic department inventory, ensuring product availability and alignment with sales floor planograms.

• Operated cash registers, providing customer service and processing transactions with accuracy and efficiency. Education

Instituto de Banca y Comercio Inc

Diploma, Baking and Pastry Guayama, PR Jan 2014 Colegio educativo Lazaro

GED San Juan, PR May 2012

Skills

Cake Decorating, Baking, Packaging, Microsoft Word, Microsoft Outlook

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