Information Technology It Support

Zakariah Burrell

Phone: 337-***-****

Email: ***************@*****.***

Summary:

I am an IT professional with a strong technical foundation and hands-on experience in network infrastructure and support. With formal training in information technology and experience in the telecommunications sector, I focus on diagnosing and resolving system issues, optimizing network configurations, and ensuring smooth operations. I’m committed to enhancing efficiency and advancing technology performance in dynamic environments.

Education:

-Diploma in IT Technician Course, Unitech (2023 - 2024)

I completed a Diploma in Information Technology at Unitech Institute, where I developed a solid foundation in IT, including computer hardware, software, and networking. During the program, I gained hands-on experience in system administration, database management (SQL), and web development using HTML, CSS, and JavaScript. I also built skills in troubleshooting and IT support, while learning programming languages like Python and Java. The diploma has equipped me with practical knowledge in cybersecurity and IT best practices, preparing me for roles in the IT industry.

-High School Diploma, North Vermilion High School (2021)

Skills:

-Proficient in using Advanced IP Scanner for comprehensive network scanning and analysis.

-Proficient in utilizing the Vivia cable meter for precise cable diagnostics and quality assurance, ensuring optimal network performance and compliance with industry standards.

-Experienced in operating the Kali Linux terminal for advanced cybersecurity tasks and penetration testing.

-Skilled in using the Windows Terminal for efficient command-line interface navigation and system management.

-Advanced ability in Microsoft Excel for data analysis, visualization, and complex calculations.

-Competent in using Google Docs and Google Drive for collaborative document creation, storage, and sharing.

-Proficient in managing Gmail for efficient email communication and organization.

-Skilled in running the HP OfficeJet 3830 printer for high-quality document printing and scanning.

-Experienced in using the Cable Matters 110 Punch Down Tool for precise and efficient network cable termination.

-Proficient in using the RJ-45 crimping tool for correct and reliable Ethernet cable termination.

- Knowledgeable in configuring and managing Windows Defender Firewall for robust network security and threat protection.

- Experienced in setting up and configuring VPN (Virtual Private Network) connections for secure remote access and data protection.

-Network Infrastructure: Proficient in installing, configuring, and maintaining network cabling systems, including Ethernet and fiber optic cables, to support reliable and efficient network connectivity.

-Configuration of Network Devices: Experienced in configuring and setting up network modems for optimizing network performance and connectivity.

-Troubleshooting and Diagnostics: Skilled in using diagnostic tools to test and troubleshoot network and cabling issues, ensuring swift resolution to maintain optimal system performance.

-Structured Cabling and Systems Management: Knowledgeable in setting up and managing structured cabling systems, including patch panels, racks, and cable management solutions, to support organized and efficient network environments.

-Documentation and Compliance: Adept at maintaining detailed records of installations, modifications, and repairs, while ensuring adherence to industry standards and regulatory requirements.

-Safety and Best Practices: Committed to following safety protocols and best practices for network installations and maintenance, ensuring safe and effective operations.

-Web design

-Client Communication and Professionalism: Capable of effectively communicating with clients to understand their needs, provide tailored solutions, and maintain a high level of professionalism in all interactions.

-Technical Support: Troubleshooting hardware and software issues, remote desktop support, system diagnostics and repair.

-Customer Service: Effective communication, interpersonal skills, patience, empathy, conflict resolution.

-Operating Systems: Proficiency in Windows, macOS, and Linux; installation and configuration of operating systems.

-Network Troubleshooting: Basic understanding of TCP/IP, DNS, DHCP; configuring and troubleshooting routers and switches.

-Software Support: Familiarity with Microsoft Office, Google Workspace; application installation and updates.

-Cybersecurity Basics: Knowledge of antivirus software and malware removal; understanding of security best practices.

-Hardware Support: Diagnosing and replacing faulty hardware components; setting up workstations and peripherals.

-Documentation: Creating and updating technical documentation; knowledge base management.

-Active Directory: User account management; group policy management.

Work Experience:

Field Service Technician

Cox Communications

Lafayette, LA

June 2024- present

-Aided in the installation and upkeep of network cabling systems in various settings, contributing to overall system reliability.

-Supported testing and troubleshooting efforts to address and resolve technical issues.

-Helped set up and organize structured cabling systems, including equipment installation and cable management.

-Aided in configuring network devices to ensure proper functionality.

-Maintained detailed records of work completed and followed safety procedures to ensure high-quality service.

Customer Service Representative

Lowes Home improvement

Lafayette, LA

April 2021 – July 2024

-Demonstrated exceptional customer service skills by addressing inquiries and providing product information.

-Efficiently resolved customer concerns, ensuring high satisfaction rates.

-Leveraged technical ability to troubleshoot and deliver effective solutions.

-Collaborated closely with team members to enhance customer service strategies and outcomes.

Questions:

1. What is your desired job title?

IT Technician, Network Technician, Technical Support Specialist, field support technician

2. What is your employment status?

• Actively seeking full-time opportunities in IT support and cabling systems.

3. What are your salary expectations?

• Open to negotiation based on the role and location, generally seeking $45,000 - $55,000 annually.

4. Are you willing to relocate?

• Yes, I am open to both national and international relocation for the right opportunity.

5. What is your availability to start work?

• Available to start immediately or within two weeks of accepting an offer.

6. What are your top skills?

• Network cabling installation, technical support, network troubleshooting, VPN setup, cybersecurity basics, and hardware diagnostics.

7. What is your level of education?

• Diploma in IT Technician from Unitech (2023 - 2024), with hands-on experience in network cabling, technical support, and IT troubleshooting.

8. What type of employment are you seeking?

• Full-time, Part-time, Contract, employment in IT support or network cabling.

9. Do you have experience in specific industries or with particular technologies?

• Experienced with Windows, macOS, Linux, network modems, Active Directory, Advanced IP Scanner, and Kali Linux for penetration testing.

10. What is your work history?

• Worked as a Cabling Technician with COX, where I installed and maintained network cabling systems, Network modems, customer support, and provided technical support to ensure reliable network performance.

Certifications:

-Working towards CompTIA Core 1, Security, Network +, and CCNA

https://www.credly.com/badges/263bdf88-17ec-4767-aead-0aff4d5bf360

https://www.credly.com/badges/b50c954b-eeb1-46eb-8453-6363f9104751

Linkinedin:

Contact this candidate