Customer Service Team Lead
Resume:
Kayden Russo
Rockledge, FL *****
**************@*****.***
Rockledge High School Alumni and former AJROTC Commanding Officer. Over 3 years of customer service experience, retail sales, apprentice electrician, guiding tours, and food service. Work Experience
Team Leader
Panera Bread-Rockledge, FL
January 2021 to Present
The Team Lead assists with training new employees, coaching them on procedures, customer service skills, and company policies. They help manage shifts, assign tasks, and resolve any issues that arise during operations, including handling customer complaints or concerns. Additionally, the Team Lead may assist in inventory management, cash handling, and opening or closing the store. Tour Guide
A Day Away Kayak Tours-Titusville, FL
June 2024 to August 2024
Identify and inform guests about birds, marine mammals, other wildlife, marine invertebrates, plant life, ecology, geology, and human history. Train for and be able to carry out safety and rescue procedures and emergency communications.
Electrical Apprentice/Helper
Florida Electric and Controls-Cocoa, FL
June 2022 to March 2024
Assisting with and completes maintenance work orders on electrical equipment. This includes testing malfunctioning equipment, identifying defects, troubleshooting, repairing equipment and replacing defective parts
Sales Associate
Lowe's Home Improvement-Rockledge, FL
March 2023 to April 2023
Assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Providing assistance to customers within the Paint Department.
Education
Junior High School Education
Rockledge Senior High School - Rockledge, FL
August 2019 to May 2023
Skills
• Cleaning
• Food service
• Leadership
• Food handling
• Electrical experience
• Heavy lifting
• Retail Sales
• Customer service
• Heavy lifting
• Cash handling
• Driving
• Basic math
• Retail math
• Phone etiquette
• Merchandising
• Communication skills
• Organizational skills
• Computer skills
• Mechanical knowledge
• Hand tools
Certifications and Licenses
Boating Safety License
March 2018 to Present
This is to certify that the above has successfully and satisfactorily completed a safe boating course as issued by the state of Florida.
Driver's License
September 2019 to September 2028
Contact this candidate