Customer Service General Manager
Resume:
Quincy Walker
Lubbock, TX *****
******.*********@*****.***
During my time in management at Sonic Drive-In and Arby’s involved overseeing daily operations, managing staff, ensuring excellent customer service, and driving sales growth. I have gained expertise in:
• Operational Efficiency: Ensuring smooth day-to-day operations by managing inventory, overseeing food preparation, and maintaining cleanliness standards.
• Team Leadership: Hiring, training, and managing a team of employees, focusing on building a positive work environment and fostering teamwork.
• Customer Satisfaction: Implementing strategies to enhance customer experiences, addressing complaints, and ensuring service meets Sonic's high standards.
• Sales and Profitability: Analyzing sales data, managing budgets, and developing initiatives to increase revenue, such as promotions or local marketing efforts.
• Compliance and Safety: Ensuring adherence to health and safety regulations, corporate policies, and maintaining a safe environment for both employees and customers. Work Experience
Wealth Manager
Global Financial Impact-Remote
January 2024 to Present
I meet with clients (primarily online), become their broker, identify their financial goals, and implement a plan to help them achieve just that.
Assistant Manager
Sonic Drive-In-Lubbock, TX
July 2015 to July 2024
General Manager
Arby's-Lubbock, TX
June 2023 to October 2023
Education
Some years of college in Biochemistry
Lubbock Christian University - Lubbock, TX
August 2017 to March 2020
Skills
• Research & Development
• Data Analysis
• Sales (1 year)
• Customer service (9 years)
• Critical thinking (9 years)
Certifications and Licenses
ServSafe
Life Insurance License
February 2024 to February 2026
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