Administrative Assistant Customer Service

Taunya Simmons

682-***-**** e-mail: *********@*****.***

_ EDUCATION & SPECIAL TRAINING

Tyler Jr. College/ Accounting, Tyler Jr. College Associate Degree, 6/1987 I have 15+ yrs customer service I’ve worked for The Best IRS, Worley Catastrophe, and Pilot during CAT I’m Am/Fam (American Family)certified T/L (Total Loss) Allstate certified Auto Inside/ Outside Adjuster

• All Lines State of Texas Adjuster License #2251427

• Independent Adjuster License for 19 states

• Associate degree in Accounting

WORK EXPERIENCE

Multi- Line Claims Examiner at Liberty Mutual April 2017 to Aug.2020

• Investigated multi-line property damage, PIP, general liability, and bodily injury claims

• Interviewed and secured recorded statements from all appropriate parties

• Set proper reserves and recommended additional authority when warranted

• Made settlement recommendations to management as well as the client Adjuster State Farm Aug.2020 to present

• Receive FNOL, verify coverages, make contact with insured or claimant

• Obtain recorded statements if needed review damages and estimates

• Handle TL claims, make settlement calls

• Processing claims for Auto doing ECTA, ILR, TASKS, Tow Bills, Default Calendars etc. Advocate 2 Kohl’s Corporate Office Oct. 2014 to April 2017 Managed inbound calls from customers making payment on their credit card account, processed credit Applications and waived late fees on delinquent accounts, Received and respond to customer complaints, informed cust5omers by mail or telephone of order information such as unit prices, shipping dates, and any anticipated delays.

Benefits Verification Specialists Amerisource Bergen Nov.2019 to March 2020 (Contract) Making outbound calls verifying patients coverage for procedures.

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