Service Representative Customer

Richie Work History

Flores

Contact

Address

Pavia, Iloilo 5001

Phone

096********

E-mail

**************@*****.***

Websites, Portfolios,

Profiles

www.linkedin.com/in

/richieflores-71a48697

Skills

MySQL

Azure PowerShell

ServiceNow Management

Suite

SAP hana

Lexis Nexis

MAC OS

Technical Support Expert

Asurion, Iloilo

Providing technical expertise on inbound calls

from customers on both LG Premium Care and

The Home Depot

2021-05 -

2024-08

Customer Service Representative

Nearsol, Iloilo

Offered advise and assitance to customers,

collecting payments, payment arrangements.

2019-09 -

2021-04

Service Desk Analyst

Crawford & Company, Iloilo

Served as the primary point of contact for all

IT-related queries within the organization,

directing users to appropriate resources when

necessary.

2019-02 -

2019-08

Business Application Support Analyst

Jones Lang LaSalle, BGC, Taguig

Performed software application and disaster

recovery testing to guarantee business readiness

following fail-overs

Used Zendesk to track, maintain and update

trouble tickets

Analyzed and mapped data and wrote SQL

scripts to extract data from SQL databases.

2018-07 -

2019-01

Help Desk Technician 2

Stefanini, Blue Bay Walk, Pasay

Used ServiceNow ticketing system to manage

and process support actions and requests

Develop and tested product offerings prior to

release to assist development team in bug

identification

Provided Tier 2 IT support to non-technical

internal users through desk side support services

Coached and trained end-users functions,

features and basic troubleshooting of software

such MySQL and ServiceNow.

2013-09 -

2018-07

2010-10 - Technical Support Representative

Personal Information

Education

Intertouch, BGC, Taguig

Provided documentation and troubleshooting to

internet connectivity to support desk staff and

hotel guests.

2013-08

Customer Service Representative

KGB Conduit, Ayala, Makati

Provided phone number for residential and

business listings to customer; restaurant

reservations, train timetables.

2007-05 -

2010-04

Date of Birth: 09/07/82

Gender: Male

Marital Status: Single

BS in Commerce

Western Institute of Technology - Iloilo

2007-05 -

2010-05

Diploma in Teaching

West Visayas State University - Iloilo

2006-10 -

2007-05

Contact this candidate