Customer Service Representative

Jose C.

Rodriguez

Emergency Road Service Dispatcher

PROFILE

To be caught on the road, in the middle of nowhere, definitively, is not a situation that anyone would want to be in. You would like to speak with someone who will be empathetic to your predicament. Someone who can understand the urgency you feel to get out of that situation and get back on the road. You need someone who is a professional, that can coordinate your rescue team with efficiency and expediency. Someone who can maintain the line of communication between techs, dispatch, and drivers. You need someone with the immaculate attention to detail to do intake calls to capture all the details, preferences, and company guidelines and be able to convey that to the different shops and technicians concisely and accurately. If this is the person your company is looking for, then, I look forward to becoming part of your team !

PROFESSIONAL EXPERIENCE

Goodyear Fleet HQ – Bilingual Emergency Road

Service Dispatcher Feb 2024 – Present (12-month contract) Working with fleet lines, understanding their needs and company strict guidelines to efficiently do intakes and dispatches. Understanding the urgency of drivers who are immobile on roads. Knowing that time is money and that just being in the middle of nowhere isn’t fun for anyone. Learning that being courteous and professional when talking to technicians, drivers, dispatches, and service shops is essential. Working with Goodyear, Michelin, Bridgestone, and other name brand tires and

understanding the minute conversion between brands. Worked with companies such as popular fleet lines like Amazon and Schneider among several others.

MoniTex Security – Bilingual CCTV Remote Security

Guard Feb 2023 – Present (12-month contract)

Working as a CCTV Bilingual Operator monitoring security cameras that are base in the Eastern United States. Logging disturbances, equipment failures, and internet failures. We also dispatch our mobile response team, Shomrim (Jewish Police), and of course NYPD if the situation requires it. We log each individual response with video and audio footage to correlate with our written logs while coordinating the events with Police, the Owners, and our managing staff. We also take care of Internet Payment and document each transaction sending invoices to

owners, management, and accounting.

Onelink Webhelp - Bilingual Representative

Feb 2022 - Feb2023 (12-month contract)

Worked with the Sparefoot account, got two top-performer Awards within the last few months, and was very good at relating to the customers and assessing their storage needs. I worked with different CRMs like Zendesk, Convergence, Attalasian, Voip, eyebeam, VICIdial and worked with three monitors using Google Maps, CRM, and Sparefoot customer platform. We also helped customers troubleshoot issues with our website and payment portals and if necessary escalate the inconveniences to the tech department to find a suitable resolution. Answered customer questions through chat, email, and website mediums, tailoring customers’ storage needs to their specifications and locale. Onesource BPO - Bilingual Representative and

QA Feb 2021 - Feb 2022 (12-month contract)

Worked with energy companies and verified the customer’s energy plan making sure that it was the best deal for them; explaining the minutiae of the contracts to make sure they were well informed. I performed the duties of a QA to make sure the agents were following strict guidelines adhering to our company's and parent company's policy.

Occurance BPO - - Bilingual Sales Representative

Jan 2015 - Feb 2021

Worked within a dynamic environment with multiple

accounts with AT&T, DirecTV, as well as Verizon to take care of all the customer’s needs all in one place and assess what bundle would be best for customers.

AT&T JPL BPO - - Bilingual Sales Representative

Aug 2003- Jan 2015

Worked with customers and educated them about local and international phone plans, presenting them with a better view for the future : Having all the world’s knowledge at the tips of your fingers with the birth of Uverse technology and the internet. I was inaugurated into the Call Center life style from here. Learned all the basics of customer care here, fun times.

EDUCATION

West Texas Community College 2004-2007

Arts Associate’s Degree

Corsicana High School 1996 - 1998

Graduated Valedictorian for the 1998 year.

Corsicana High School 1998

Graduated with my G.E.D

Studies

Studying to be a Computer Programmer.

Python, Excel,

UI/UX,

Design, SQL,

Computer

Programming,

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