Medical Assistant Customer Service
Resume:
Jeanette Ruiz
Buckeye, AZ *****
********.*******.***@**************.***
Motivated bilingual Medical Assistant with engaging personality and flexible approach. Dedicated to gaining hands-on knowledge and experience by working under supervision of experienced healthcare professionals. Skillfully interview patients to note vital details and update patient records. Commended for going above and beyond requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work Experience
Medical Assistant
Healthy Life Family Medicine-Goodyear, AZ
March 2024 to September 2024
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Administered medications under the direction of healthcare professionals
• Performed basic laboratory tests including collecting specimens and conducting routine tests
• Scheduled appointments for patients, coordinating with other departments as needed
• Educated patients on medication instructions, post-treatment care, and preventive measures
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Maintained a clean and organized work area to ensure safety and efficiency in daily operations Medical Assistant
Southwest Gastroenterology-Avondale, AZ
January 2024 to March 2024
1. Checking schedules and organizing patient flow
1. Accompanying patients to exam room
1. Collecting patient history
1. Relaying instructions to patients and their families 1. Answering calls and providing pertinent information. 1. Sending & receiving patient medical records
1. Scheduling appointments.
1. Verifying insurance coverage and patient demographics 1. Managing the charts to ensure information is completed and filed appropriately. 1. Serves and protects the physician's practice by adhering to professional standards, policies, and procedures, federal, state, and local requirements, and HIPAA.
Cashier, Waitress, Greeter
Rancheros Rodeo Restaurant-Buckeye, AZ
August 2022 to May 2023
Maintained working knowledge of restaurant's policies and procedures. Communicated clearly and positively with coworkers and management. Built loyal clientele through friendly interactions and consistent appreciation. Resolved complaints promptly and professionally.
Education
Diploma in Medical
Arizona College of Allied Health - Glendale, AZ
March 2024
Skills
• Fluent in English and Spanish
Certified in CPR
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Greet and log in patients arriving at office or clinic. Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures. Record patients medical history, vital statistics, or information such as test results in medical records.
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Completed EKGs and other tests based on patient presentation in office. Measured patient pulse oximetry.
Experience with Athenaone (EHR)
• Phlebotomy
• Patient Care
• Medical Scheduling
• Venipuncture
• Computer Skills
• Medical Office Experience
• Laboratory Experience
Certifications and Licenses
CPR Certification
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