Technical Support Specialist
Resume:
Raymond Martinez
****************@*****.***
Summary:
• Computer Support Specialist with 10+ years of experience providing technical support for various computer systems, wireless or LAN networks and office equipment
• Bi-Lingual (English & Spanish)
• Performed Active Directory OU tasks
• Advanced knowledge of Windows XP/7, Microsoft Office 2010, 2013, anti-virus software and working with printer issues
• Troubleshoot and resolve PC & Laptop issues relating to hardware, software, security, and network
• Expert in utilizing various modern IT service management (ITSM) software solutions.
Work Experience:
Hire Quest- Stuart, FL. 32966
CUSTOMER SERVICE- TECHNICAL SUPPORT September 2022– Present
• Managed onsite tool trailer Sales for United Rentals, at a 500 acres, Solar panel construction site for Florida Power and Light Company, located in Vero Beach, Florida.
• Responsible for Sales, maintaining and repairing rental tools and equipment.
• Skilled at performing tasks such as removing, disassembling, assembling, and cleaning components.
• Performed daily P.P.E. inventory control and tool calibration testing and repairs.
• Furnished Technical support to Materials Superintendent, staff, and onsite construction workers.
Cleveland Clinic – Stuart, FL. 34994
Desktop /Field Support ANALYST October 2021–April 1, 2022
• Responsible for troubleshooting, hardware and software technical issues over the phone utilizing remote diagnostic support tools.
• Strong troubleshooting skills in analyzing and uncovering underlying issues
• Advanced knowledge of Windows XP/7, Microsoft Office 2010, 2013, anti-virus software and working with printer issues
• Troubleshoot and resolve PC & Laptop issues relating to hardware, software, security, and network
• Accountable for providing technical resolution, to end user’s experiencing window’s software issues, utilizing remote applications.
Innovative Capital Solutions – New York, N.Y. 1005
Lead IT DESKTOP SUPPORT ANALYST May 2014–June 25, 2021
• Responsible for troubleshooting, hardware and software technical issues over the phone utilizing remote diagnostic support tools.
• Strong troubleshooting skills in analyzing and uncovering underlying issues
• Advanced knowledge of Windows XP/7, Microsoft Office 2010, 2013, anti-virus software and working with printer issues
• Troubleshoot and resolve PC & Laptop issues relating to hardware, software, security, and network
• Accountable for providing technical resolution, to end user’s experiencing window’s software issues, utilizing remote applications.
Vast Technical Support- Delray Beach, Fl. 33445
REMOTE SUPPORT TECHNICIAN June 2013–May 2014
• Provided remote windows based technical support for global end users in a hectic 200+ maned I/T support call center, utilizing remote tools and applications.
• Functions included: daily operating system fixes, repairs and upgrades to client’s laptops and desktop workstations.
• Troubleshoot and resolve PC & Laptop issues relating to hardware, software, security, and network
• Performed Active Directory OU tasks
• Resolved various hardware, peripheral, and software technical issues utilizing remote tools: LogMeIn, TeamViewer, and Five9.
• Resolved numerous LAN internet security and connectivity issue’s including wireless router configuration, modem reset, IP conflicts, and network printers.
Carolina Data Systems –Fayetteville, NC 28301
COMPUTER SERVICE TECHNICIAN March 2011– May 20013
• Responsible for the remote technical support and onsite hardware installation of Open source (Linux) ABC/BOSS™ Inventory Control systems for all the ABC boards in entire state of N.C.
• Assembled, tested, and installed all hardware on site for a custom POS system including poll displays, serial printers, cash registers, and back-office network computers.
• Performed Active Directory OU tasks
• Troubleshoot and resolve PC & Laptop issues relating to hardware, software, security, and network
• Provide all levels of remote and onsite technical support including Built, configure and install Black Box Guardian™ – Commercial-grade Firewall for PCI Security.
• Established and maintained IT and digital communication infrastructure, as well as wireless or LAN networks including maintaining firewalls and setting up email accounts and access to the network and maintaining company-wide access policies to the internet
• Provided windows based technical support for global end users in a hectic 200+ maned I/T support call center, utilizing remote tools and applications.
• Designated Team lead Tech for all Windows’s based nodes and back-office support including configuration issues, network printers, routers, data backup, data recovery, upgrades, patches and configuration issues.
Teleperformance- Boca Raton, FL 33451
MICROSOFT TECHNICAL SUPPORT ENGINEER March 2009– February 2011
• Provided technical assistance to corporate clients, utilizing Microsoft’s business productivity online services (BPOS).
• Assisted with migration issues of users from the local Corporate Exchange Servers to the Cloud.
• Delivered Active Directory user’s administration Support in Coexistence environments as need it.
• Provided windows based technical support for global end users in a hectic 200+ maned I/T support call center, utilizing remote tools and applications.
• Performed Active Directory OU tasks
• Furnished Technical support to corporate and IT GEN’s pertaining to Exchange Online, Office Communicator, Outlook, OWA and other Microsoft cloud-based services.
Education:
Microsoft Certified Technical Support Engineer (BPOS), Bronx Community College (CCNA)
Contact this candidate