Customer Service North East
Resume:
Tammy L Hamilton
North East, MD 21901
Contact telephone number: 302-***-****
E-mail: ***********@*****.***
OBJECTIVE:
To secure a position with an established organization to utilize my skills, knowledge and experience.
USPS
Title: Rural Carrier Associate Motorized
Location: Elkton, MD
Duration: 1/2020-3/2020
Job Duties:
Daily delivery of mail and parcels.
Integrity Staffing
Title: Outbound Picker Amazon
Location: North East, MD
Duration: 12/2019-1/2020
Job Duties:
Picking customer orders for high volume online retailer.
Social Finance
Title: SoFi Money and Invest Member Support Representative
Location: Claymont, DE
Duration: 02/2018-11/2019
Job Duties:
Respond to customer inbound inquiries via phone, chat, and email regarding the SoFi Money product
Exercise consultative sales techniques demonstrating strong call control
Provide world class customer service through First Call Resolution
Document every correspondence with applicants and borrowers clearly and concisely
Request and secure required documentation according to documented company procedures
Participate in outbound Marketing Campaigns
Perform audits to ensure data provided by applicants at submission is accurate and the request meets SOFI specifications pursuant to SOPs
Deliver timely, accurate and actionable information to SoFi Teams as appropriate
Improve upon and refine sales and customer service knowledge and techniques through ongoing training
Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with Members
Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries
Share insights with management regarding the root causes of Member inquiries, concerns and complaints, advocating on our members’ behalf to improve our products, operations and policies
Aberdeen Proving Ground Federal Credit Union
Title: Member Service Specialist
Location: Edgewood, MD
Duration: 02/2016-02/2018
Job Duties:
Developing new business through the promotion of Credit Union offerings to new and existing members.
Submitting loan application including all documents for the loan officers to review applications.
Delivering loan decisions
Sales
BGE Home
Title: Customer Care Representative
Location: Middle River, MD
Duration: 11/2014- 2/2016
Job Duties:
Customer service support for new and existing customers.
Processing repair orders, after hours and internet inquiries.
Conducting Satisfaction surveys in our expansion territories.
H&B Plumbing and Heating
Title: Administrative assistant
Location: Chesapeake City Maryland
Duration: 2/2014 to 11/2014
Job Duties:
Provide support to the office manager by scheduling crew for work.
Perform billing and accounts receivable.
Answering incoming telephone calls and internet inquiries.
Assist in the proposal process for new bid jobs.
Aberdeen Proving Ground Federal Credit Union
Title: Member Service Specialist
Location: Elk Mills, MD
Duration: 01/2012-02/2014
Job Duties:
Developing new business through the promotion of Credit Union offerings to new and existing members.
Submitting loan application including all documents for the loan officers to review applications.
Delivering loan decisions
Sales
Bank of America
Title: Customer Service and Sales Specialist-Small Business
Location: Newark, DE
Duration: 09/2011-01/2012
Job Duties:
Customer Service Call Center, responsible for managing incoming calls from our small business customers.
CERTIFICATES AND LICENSES
Insurance Producer License Life/Health State of Maryland, Administrative fundamentals.
Time Management, Better Business Writing, Professional Impact, TDF Theory, Six Sigma
Notary
SKILLS AND ABILITIES
Experience in Microsoft Office, Word, Works & Excel
Switchboard telephone system, Fax, Copier, scanner
Variety of computer systems and filing systems.
Contact this candidate