Customer Service Support
Resume:
Amethyst Trader
Resume
********.****.******@*****.***
Grand Rapids Michigan 49503
Summary:
Dedicated customer service specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully work as a part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professionals are motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with POS systems paired with outstanding active listening and multi-tasking abilities. Gifted with working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly motivated employee with a desire to take on new challenges. Strong work ethic, Adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills:
Credit card processing
Responding to difficult customers
Upbeat and positive personality
Creative problem solving
Transaction processing
Customer account management
Order and return processing
Understanding customer needs
POS systems and order processing
U-Haul Moving and Storage of Byron Center
02/2022 - Present
Customer Service Representative
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions along with customer service Remained calm and professional in stressful circumstances and effectively diffused tense situations Demonstrated excellent communication skills in resolving customer complaints Developed strong customer relationships to encourage repeat business Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions Assisted customers with making payments or establishing payment plans to bring accounts current
Herbruck's Poultry Ranch 05/2019 - 12/2021
Production Worker
Moved items between machines, conveyors Kept operations area neat and orderly to minimize obstacles Operated equipment according to daily work Monitored lines watching for pile ups and jams
Comforcare 09/2018 - 01/2019
At Home Care Giver
Maintained a clean and well-organized environment for client happiness and safety Dressed, Groomed, and fed clients with limited physical abilities to support basic needs Developed strong and trusting rapport with patients Quickly summarize complex information with bullet points, compelling data, or even interesting facts.
High school diploma 2023
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