Lead Teacher Customer Service

Holly Gabbard

Lead Teacher

Phone 480-***-****

Email ************@*****.*** Address

Queen Creek, AZ 85142

PROFESSIONAL

SUMMARY

Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self- motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Working as a lead teacher with 20-plus years of hands-on experience creating fun and interactive learning experiences. Recognized for maintaining safe, loving environments to encourage children to explore and learn. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains relationships with students, families, and colleagues. Mentored other educators by delivering insight, positive feedback and constructive criticism. Coached new teachers on school guidelines to decrease training time and increase teacher success. SKILLS

• Safety Precautions • Lesson Development

• Educational Opportunities • Student Motivation and Engagement

• Positive Reinforcement Strategies • Educational Enrichment

• Performance Improvement Tracking • Behavior Management Techniques

• Family Involvement • Positive Learning Environment

• Assessing Performance • Personnel Management

• Teacher Assistance • Classroom Managment • Staff Guidance • Positive Interactions

• Staff Ratios • Rule Enforcement

• Understanding of Materials • Behavior Modeling • Independent Thinking • Training and Development • Staff Development • Teacher Training

• School Administration • Team Teaching and Collaboration

• Mentoring

EXPERIENCE

LEAD TEACHER — The Learning Experience

Mesa, AZ, March 2023 – September 2024

• Established positive relationships with parents by engaging them in their child's education.

• Followed licensing guidelines and company standards to optimize daily care of children.

• Created and maintained a positive learning environment for all students, including those with special needs.

• Completed extensive training that provided insight on child care and development topics. LEAD TEACHER — Kindercare

Mesa, AZ, November 2021 - March 2023

• Created flexible academic programs and classroom environments, promoting learning and personal growth.

• Developed and maintained a classroom environment conducive to learning and appropriate for social and emotional development of students.

• Served as mentor and role model for learners by demonstrating appropriate behavior.

• Trained fellow teachers on how to effectively use educational software programs.

• Provided guidance and support to new teachers during their first year of teaching.

• Documented student attendance and maintained achievement and progress records.

• Answered incoming calls in a friendly and professional manner.

• Processed payments for services rendered using various payment methods.

• Assisted with onboarding new employees by providing orientation materials and answering questions.

• Instructed new employees regarding company policies and job duties. LEAD MASTER TEACHER — Tutor Time

Gilbert, AZ, October 2007 - October 2021

• Attended and participated in professional development activities and conferences to enhance skill and job knowledge.

• Motivated and engaged students, developing skills and knowledge for academic foundation.

• Communicated with parents and guardians regarding academic, behavioral, or safety concerns.

• Served as mentor and role model for learners by demonstrating appropriate behavior.

• Documented student attendance and maintained achievement and progress records.

• Answered incoming calls in a friendly and professional manner.

• Processed payments for services rendered using various payment methods.

• Developed an understanding of company policies, procedures, products and services.

• Instructed new employees regarding company policies and job duties. CERTIFICATIONS

• CDA Certification of Completion

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