Customer Service Front Desk
Resume:
pardeep singh
British Columbia
*********************@*****.***
Work Experience
Cashier
A&W Food Services of Canada Inc.-Aldergrove, BC
February 2024 to June 2024
• Customer Service: Provided exceptional service to customers, ensuring a positive dining experience. Addressed customer inquiries and resolved complaints efficiently.
• Cash Handling: Managed cash register operations, including processing transactions, balancing the till, and handling refunds or exchanges. Maintained accuracy in cash drawers.
• Order Processing: Efficiently processed customer orders, ensuring correct items were delivered. Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
• Up-selling: Suggested additional menu items or promotions to customers, increasing average ticket size.
• Cleanliness & Maintenance: Ensured a clean and organized front counter, dining area, and restroom facilities. Adhered to food safety and hygiene standards.
• Team Collaboration: Worked closely with team members to maintain smooth operations during peak hours. Assisted in training new employees on cash register operations and customer service protocols. Door to door sales
Weed Man-Delta, BC
January 2024 to March 2024
• Selling a full season package to potential customers on their doors. Creating a trust to worth their investment and resolve their problems Assuring top notch quality.
Finalizing sale then and there.
Front Desk Receptionist
The lord's restaurant - Lakhimpur, Uttar Pradesh
April 2022to November 2023
Greeted guests upon their arrival and providing a hospitable welcome• Recording client information in the company’s guest book or internal database and directing them to their designated rooms Receiving calls, conducting room reservations, and verifying existing booking. Organizing transportation services and making restaurant reservations for guests upon request. Processing customer payments and presenting them with the bill upon check-out• Assisting guests who request additional services including catering, wedding bookings, and retreat activities. Keepingthe front desk neat, orderly, and sanitized at all times. Education
Bachelor in Hospitality Management
Western Community College - Surrey, BC
Present
Skills
• Door-to-Door Experience
• Restaurant Experience
• Order Fulfillment
• Upselling
• Kitchen Experience
• Catering
• Guest Services
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