Customer Service High School

BREANIA N. ANSMAN *** *st Street Apt. * Lancaster, PA 17603

***************@*****.*** 814-***-****

Experienced in customer service and shift management, competent in both supervising groups of people and resolving challenging situations amicably, always eager to learn and improve skill-set

Shift Manager: Jimmy Johns - Lancaster, PA

(05/2024 - Present)

Provide excellent customer service to all guests

Maintain record keeping for daily temps, sales, reports, deposits, tip-outs, food and labor costs, etc.

Responsible for opening and closing of store: sending employees home, closing duties, sales reports, turning appliances off, ensuring money is secure in the safe and locking all doors

Prepare and serve food according to company standards

Maintain cleanliness and food safety standards of the restaurant

Interview, hire and train team members to ensure smooth operations Deli Cook: Isaac’s Craft Kitchen and Brewery - Lancaster, PA

(10/2023 - 5/2024)

Employ attention to detail in back of house duties: making tickets, ticket modifications, server’s adding ticket changes, knife work, food prep, labeling & dating, rotating stock and swapping containers routinely

Follow and enforce ServSafe and OSHA compliance with both food and cleaning chemicals

Employ attention to detail in front of house duties: order taking, menu or drink modifications, food running, take-out bagging, and money handling

Prioritize needs and balance efficiency of pace with final product and plate presentation

Use clear communication and personable problem solving skills with both co-workers and guests

Greet and attend to guests at take-out, ensure payment is processed and pack take-out orders, provide each guest a pleasant experience in the restaurant High School Diploma 2020

McCaskey High School

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SKILLS:

Experienced in customer service, shift management, food preparation, line cook duties

Organized and efficient in work ethic, capable of managing many tasks at once

Willing to accept new challenges and responsibilities and to work hard consistently

Sociable, adaptable and personable with coworkers and clientele REFERENCES:

Amanda Bixler - Manager

Isaac’s Craft Kitchen & Brewery 717-***-****

Adrienne Groff - Assistant General Manager (former) 740-***-**** Isaac’s Craft Kitchen & Brewery

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