Customer Service Team Member

CS

CALVIN SCRIVNER

*****************@*****.*** 417-***-**** Koshkonong, MO 65692

Punctual key holder offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with several years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty. Customer Service Management

Sales and marketing

Staff Oversight

Safety enforcement

Team member development

Workplace Safety

Inventory Monitoring

Auto body collision

Dollar general South Fork, Missouri

Key Carrier

05/2022 - 07/2023

Stocked shelves with merchandise and kept store clean and organized. Provided excellent customer service to ensure customer satisfaction. Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed. Greeted customers, provided assistance and answered inquiries. Verified that all coupons were applied correctly to transactions. Replenished merchandise on shelves according to planogram specifications.

Performed inventory counts as required by management team. Reconciled daily register receipts against shift reports for accuracy. Organized backroom stock areas according to company guidelines. Balanced end-of-day deposits using bank deposit slips in accordance with company procedures.

Operated POS system to process payments from customers. Adhered to all safety regulations when handling merchandise or operating equipment.

Assisted other departments as needed with stocking shelves, cleaning up spills or assisting customers.

Followed opening and closing procedures as outlined by the manager. Identified theft attempts or suspicious behavior in accordance with company policies.

Monitored surveillance cameras throughout the store for safety purposes. Maintained accurate cash drawer by counting cash, checks and credit cards.

Participated in physical inventories as requested by management team. Sorted incoming shipments for accuracy prior to stocking shelves. Ensured compliance with all state laws regarding alcohol sales. Summary

Skills

Experience

Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers. Assisted in general housekeeping to maintain store image. Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge. Counted and balanced registers.

Delegated work to staff, setting priorities and goals. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Identified opportunities to drive traffic into store through networking, community outreach and product launches.

Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

Protected store assets by assisting with audits, routine cycle counts and physical inventory.

Collaborated with management to determine key tasks and delegate to staff members.

Partnered with store leadership team to learn and understand management processes and reports.

Processed sales transactions quickly and accurately while maintaining proper security of all monies and media at the registers. Resolved customer issues in a professional manner. West Plains Sr. High School West Plains, MO

High School Diploma

05/2023

Education and Training

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