Customer Service Front Desk

Sania Sampla 416-***-****

Ajax, ON, L**Z*S* ***********@*****.***

OBJECTIVE

To obtain a part -time employment in customer service.

HIGHLIGHTS OF QUALIFICATIONS

Use strong communication skills to determine customer needs and effectively resolve customer concerns.

Able to work with the team to meet sales target and business goals, while also completing independent tasks in timely manner.

Creative, resourceful and work well under pressure.

Able to maintain clam when dealing with difficult or distressed customer.

Proven ability to work shifts, including evenings and weekends .

WORK EXPERIENCE

Front Desk Receptionist may2023-jan 2024

Hotel Kings

Assisted customers in making reservations over the phone and online.

Processed payments for room reservation and other services.

Cashier / clerk

Lovely Sweets, Jalandhar feb2024-june2024

Issued receipts, refunds, credits or change sue to customers.

Answered customer inquiries regarding store polies and procedure.

Followed company security procedures for handling large sums of money.

EDUCATION

Tourism Destination Marketing Diploma 2024-present

Durham College, Whitby, Ontario

Senior secondary board 2022-2023

Kendriya Vidyalaya Sangthan

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