Pharmacy Technician Customer Service
Resume:
Leon Monson
Cybersecurity Analyst
Phone Number 520-***-****
Email *********@*****.***
Address tucson, AZ 85705
SKILLS
EXPERIENCE
Vendor
Common grounds, Tucson, AZ Feb 2017 - May 2019
Pharmacy technician
safeway food and drug, west linn, oregon Feb 2007 - Aug 2010 Hard-working professional with experience in consultative sales, customer loyalty, and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
• Relationship Management • Payment Processing
• Attention to Detail • Problem-solving aptitude
• Professional Demeanor • Stock management
• Time management abilities • Interpersonal Communication
• Opening and closing procedures • Organizational Skills
• Built positive relationships with businesses to strengthen client base. Evaluated performance and conducted regular assessments to maintain quality standards and improve service delivery.
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• Implemented risk management strategies to mitigate potential risks and safeguard company's interests. Resolved issues promptly, minimizing disruptions to business operations and maintaining customer satisfaction.
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• Confirmed timely delivery of purchased products following specified quality standards.
• Managed relationships for timely delivery of goods.
• Built and established strong relationships with customers, enabling long-term partnerships.
• Responded promptly to customer queries to increase overall satisfaction.
• Provided product information to customers and aligned products with customer needs to boost satisfaction.
• Stayed current on customer trends and requirements.
• Trained new employees on company policies and strong sales techniques. Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
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• Input patient and prescription information to produce product labels and assist in prescription filling process. Pharmacy Technician
Fred Meyers, Clackamas, oregon Feb 2004 - Mar 2007 Counter Service Pizza Maker
bellagios pizza, west linn, oregon Jan 2005 - Jan 2007 Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
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• Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations. Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed.
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• Stocked and replenished shelves to remove out-of-date items from inventory.
• Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction. Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries.
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• Processed insurance claims and payments for medications.
• Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers.
• Complied with state regulations to maintain safe, clean pharmacy.
• Resolved customer service issues promptly.
• Sorted medications for delivery and distribution.
• Organized medications for dispensing by prefilling prescriptions and calculating quantities.
• Verified dosages and measured medications for prescriptions.
• Processed payments for prescription orders via cashiering responsibilities utilizing POS systems.
• Processed claims for third-party prescription services.
• Compiled reports regarding inventory levels, out-of-stock items, expired medications. Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
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• Input patient and prescription information to produce product labels and assist in prescription filling process.
• Maintained patient confidentiality when handling records and sensitive data.
• Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations. Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed.
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• Stocked and replenished shelves to remove out-of-date items from inventory. Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries.
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• Processed insurance claims and payments for medications.
• Complied with state regulations to maintain safe, clean pharmacy.
• Monitored inventory levels and maintained shelves, stocking with adequate supplies. Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication.
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• Verified dosages and measured medications for prescriptions.
• Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions.
• Reported prescription errors to pharmacist on duty.
• Processed claims for third-party prescription services. Head Pharmacy Technician
Savon drugs, San diego, Ca Sep 1996 - Sep 2001
• Assisted with training new employees on proper techniques related to pizza making processes.
• Inspected toppings for freshness prior to use in order to ensure high quality products were served. Exhibited strong problem solving skills when faced with challenging situations involving customer complaints or requests.
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• Adhered to all sanitation guidelines when handling food or cleaning equipment and surfaces.
• Maintained a clean and safe work area by adhering to food safety protocols and procedures.
• Utilized effective communication skills to collaborate with co-workers in order to complete tasks efficiently.
• Accurately operated cash register, processed payments, and provided change for customers.
• Ensured that all products met the established standards of quality prior to being served.
• Demonstrated excellent customer service skills while taking orders and addressing customer inquiries. Performed basic maintenance tasks such as wiping down surfaces, sweeping floors, and emptying trash cans as needed.
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Provided assistance with inventory management by tracking stock levels of various ingredients used in pizza making.
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Regularly restocked items such as cheese, meats, vegetables, condiments, sauces, and other supplies needed for pizza making.
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• Cleaned cooking and prep areas by washing dishes and sweeping and mopping floors.
• Washed, cut and prepared foods designated for cooking.
• Monitored inventory levels to order needed supplies.
• Trained new team members on proper procedures and policies.
• Monitored drug expiration dates to avoid wastage and restocked shelves as needed. Participated in continuing education courses related to pharmacy practice to stay abreast of industry developments.
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• Utilized computer software programs such as Microsoft Office Suite effectively for managing records. Trained new staff members on proper medication dispensing techniques, safety protocols and customer service skills.
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Maintained up-to-date knowledge of all state regulations regarding controlled substances and ensured compliance at all times.
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Successfully managed the daily operations of a busy pharmacy department, including ordering, stocking and inventory control.
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• Resolved customer complaints in a timely manner while maintaining professionalism and composure.
• Interpreted prescriptions accurately to ensure that patients received correct medications in a timely fashion.
• Assisted with inventory management by placing orders with vendors and confirming receipt.
• Worked with front end to expedite escalated orders through pharmacy.
• Answered pharmacy telephones to respond to questions or requests. Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information.
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• Rotated shelves to check for and dispose of expired medications.
• Called insurance companies to retrieve patient information.
• Counted stock of medications, chemicals, or supplies to enter inventory data into computer.
• Operated cash registered to accept payment from customers. EDUCATION
Cybersecurity certification in Cyber Security
Harvard University, Cambridge, MA Jul 2024
Relevant Coursework
Pharmacy technician in Pharmacy technician
Edutech professional college, San diego, Ca Aug 1996 Relevant Coursework
Awards & Honors
Associate in Science (A.S.) in Computer programming Grosmont college, La mesa, Ca Jun 2001
CERTIFICATIONS
REFERENCES
References available upon request
• Used aseptic technique to transfer medication from vials to sterile, disposable syringes.
• Maintained and merchandise home healthcare products and services.
• Cybersecurity
• Pharmacy technician
• Dean's List
• Introduction to Python • Introduction to programming
• Big data • Project management
• Internet and security • Introduction to machine learning
• Fintech • Internet of things
• Introduction to starlink • Cryptocurrencies
Contact this candidate