Customer Service, firearm experience
Resume:
Casandra Sanchez ***** Alturas Creek Dr.
Moreno Valley, CA, 92555
cassandra.sanchez25@gmail.c
om
EXPERIENCE
Michaels, Riverside, CA — Cashier
August, 2019 - October 2019
● Educated customers on promotions to enhance sales
● Providing outstanding customer service by quickly and politely scanning and bagging products, as well as answering phone calls
● Issuing receipts, refunds, change or tickets
● Assist customers by providing information and resolving any problems
Micheals, Fontana, CA— Customer Experience Manager October 2019- March 2021
● Organize, Plan, and monitor company’s customer service department to ensure optimized interaction between a company and it’s customers
● Answered customers’ questions and addressed problems and complaints in person and via phone.
● Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information. HOME DEPOT, Moreno Valley, CA- Customer service
representative
April 2021- June 2021
● Help with returns and concerns of guest with there items of purchase
● Operate computers and tablets for online services Spirit Halloween, Fontana, CA- Assistant Store
Manager
September 2021- October 2021
● Made schedules weekly, helped with shipments and logged them into system
● Made bank deposits, handled change, counted money for safe and registers
● Handled returns and exchanges, as well ring on register
● Managed associates, in what area they're working in and trained them how to work in that area
SKILLS
● Lead development
● Merchandise
Restocking
● Scanner operations
● Customer Service
● Customer satisfaction
● Sales
● Cash register
Operations
●
Turner's Outdoorsman, Palm Desert, CA-Assistant
Store Manager
June 2022- December 2024
● Responsible for making schedules and finalizing them, also approving payroll and correcting time cards.
● Working with federal documents and checking proper documentation is intaken for background checks that are sent through to the DOJ
● Accountable to meet budgeted sales by setting daily, weekly and monthly sales goals while effectively managing labor costs and minimizing shrinkage
● Processing background checks through firearm transactions
● Familiar with excel, outlook, celerant, and DES.
● Processed acquisitions for used and consignment firearms
● Accepting in P.O’s and processing them in through accounts payable.
EDUCATION
Valley View High School, Moreno Valley
August 2016 - June 2020
Contact this candidate