Customer Service Security Officer

INDERPREET

SINGH

*************@*****.*** 964-***-****

Jalandhar,, Punjab 144001

PROFESSIONAL SUMMARY

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

• Retail Management

• Luxury Retail Experience

• Sales expertise

• Sales strategy development

• Customer Relations

• Complaint Handling

• Follow-up skills

• Inspection documentation

• Safety Procedures

• Team Leadership

• Staff Management

• Detail Oriented

WORK HISTORY

Security Officer Defender Security Group - Vaughan, ON 05/2023 - Current Acted quickly during emergency situations to reduce opportunity for damage and injury.

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Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

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Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

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Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

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• Reported suspicious activities and persons to law enforcement.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

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Sales Associate (part Time) Ford Lincoln Mayfield - Brampton, ON 12/2023 - 06/2024 Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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• Built relationships with customers to encourage repeat business. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

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• Answered customer questions about sizing, accessories, and merchandise care.

• Provided positive first impressions to welcome existing, new, and potential customers. 03/2023 - 10/2023

Slitter Machine Operator ( Part Time) Coleman Containers - Etobicoke, ON Reduced downtime with proactive preventive maintenance measures on slitter machines and related equipment.

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Adapted quickly to changes in production schedules and customer requirements, ensuring timely completion of projects without compromising quality standards.

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Supported continuous improvement efforts by providing feedback on processes and suggesting areas for optimization or enhancement.

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Provided excellent customer service by addressing client concerns or inquiries promptly and professionally, resulting in increased satisfaction ratings.

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Collaborated with team members to troubleshoot issues and implement effective solutions for increased productivity.

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Quality Control Inspector 3g Lighting - Vaughan, ON 08/2022 - 02/2023 Assisted management in developing and maintaining a robust quality management system that consistently met or exceeded industry standards.

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Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.

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Contributed to the development of new inspection methods using cutting-edge technology to enhance accuracy and efficiency within the department.

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Reduced manufacturing defects by conducting thorough inspections of raw materials, components, and finished products.

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Demonstrated commitment to safety by adhering strictly to established protocols during all aspects of the inspection process.

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Manager Vardhaman Megatech Private Limited - Jalandhar, 07/2019 - 12/2020

• Accomplished multiple tasks within established timeframes. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

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• Cross-trained existing employees to maximize team agility and performance. Developed and maintained relationships with customers and suppliers through account development.

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Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

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Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

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Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

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03/2017 - 11/2018

ASSISTANT FILING MANAGER VISATIP IMMIGRATION AND SERVICES - JALANDHAR, Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.

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Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.

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Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.

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• Supported team members, providing necessary documents and files for efficient decision-making processes.

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

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EDUCATION

CT GROUP OF INSTITUTE - SHAHPUR, JALANDHAR 03/2016 Bachelor of Science: ELECTRONICS AND COMMUNICATION

• Study Abroad: PROJECT MANAGEMENT - KEYSTONE COLLEGE, SURREY CANADA LANGUAGES

English

Full Professional

Hindi

Native or Bilingual

Punjabi

Native or Bilingual

CERTIFICATIONS

CPR and First Aid Training Certification

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