Customer Service Data Entry

EDUCATION

GED ****

Associates Degree – Victoria College

WORK EXPERIENCE

League City Police Department (ACO) League City, TX 2009-2013

Data Entry for animals that came to the shelter, Cross trained relief for shelter manager, administering meds for sick / injured animals, inventory and shopping for shelter supplies. Responsible for cash handling and register balance. Handling on-call activities related to ACO work. Managing and handling of shelter volunteers. Assisting with adoption process and community adoption events.

Manager, Night club; Houston, TX 2006-2008

Customer service representative. Responsible for handling cash, balancing cash registers and safe. Ordering supplies necessary for club and office for continued operations. Managing and hiring personnel for operational continuity and perseverance.

Invoicing/Inventory Control/Sales Republic Harley Davidson Stafford, TX Jan 2005-Dec 2005

Carrying out inventory stockpile management. Ordering and pricing inventory. Providing invoices for customers. Customer service. Merchandise sales.

Invoicing/Inventory control February 2004 – December 2004 Stubbs Harley Davidson Houston, TX

Managing inventory stockpile. Ordering and pricing supplies. Customer service. New store expansion and set up assistance

Animal Care Tech/Sales Associate September 2002- February 2004 Pet Connection

Performing inventory counts. Ordering and pricing supplies. Instructing customers on pet care, feeding and grooming.

Accounts Receivable/Admin Assistant August 1999 – January 2002 Q.V. Services of Texas Victoria, TX

Maintaining accounts receivable/payable and associated paperwork. Ordering office supplies from vendors for local and regional offices. Shipping and handling of office supplies to local and regional offices. Resolved sales disputes.

COMPUTER SOFTWARE SKILLS

Microsoft Office, RTMS and Great Plains accounting software, Animal shelter software – CAD dispatch system

INDUSTRY-SPECIFIC TRAINING / CERTIFICATES

Texas Academy of Animal Control

Reptile identification and handling; Wildlife Care & Rehabilitation; FEMA ISC-100,200,700,800; CPR & First Aid;Advanced Animal Cruelty Investigation; Chemical Capture& Restraint; Code Enforcement & Environmental Crimes; DSHS Basic ACO Course Overview; Officer Safety and Survival; Bite Stick {ASP} & O.C Pepper Spray; Vet Assistant & Parasitology; Shelter-Kennel Management & Hygiene; Animal Anatomy & Husbandry; Police Conduct & Radio Control Procedures; Offense-Incident Report Writing; Certified Euthanasia Technician; Advanced ACO Training;

Animal Control Continuing Education

Professionalism & Ethics

References

Brittany Andrews 936-***-****

Sajid Sayed 832-***-****

Wenona Sallie 832-***-****

Kim Schoolcraft 409-***-****

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