Experienced Customer Service Specialist

IMAN MARSHALL

Rancho Cucamonga · 909-***-****

*********@*****.***

EXPERIENCE

**/**** - **/****

OTR COMMERCIAL TRUCK DRIVER, Twitch llc

Dropped off deliveries within scheduled timeframes.

Coordinated with company dispatchers to alert of issues or delays.

Maintained accurate records of correspondence with customers and freight recipients.

Follow safety regulations.

Contacted manager with critical issues to ensure effective problem-solving.

Inspected truck before, during, and after trip.

Updated logs with timely and accurate information, met internal requirements and DOT recordkeeping demand

04/2022 - 08/2022

LEAD INSTRUCTOR, CALIFORNIA TRUCK DRIVING ACADEMY

Encouraged development of communication and critical thinking skills through moderated class lectures.

Evaluated students on their skills to uncover learning deficiencies and devise improvement plans.

Established relationships with students through use of interpersonal, active listening and inquiry response skills.

Educated students on the functions of a truck, and on-road regulations.

Implemented instructional materials and curriculum to meet specific program needs.

10/2019 – 01/2021

LOCAL DELIVERY DRIVER, MIKE TAMANA

Maintained open communication with central dispatch to stay informed about customers' needs and routing changes.

Conducted daily DOT pre-trip inspections according to set checklist.

Planned efficient routes and adjusted strategies based on current weather and traffic information.

Observed driving regulations and safety procedures, maintaining excellent safe driving record.

Managed unexpected emergencies and route changes with calm and professionalism.

06/2017 – 08/2019

OTR TRUCK DRIVER, SUNNYWAY

Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

Hooked and unhooked trailers from tractor and converter dollies.

Logged driving hours and fuel usage data on time to keep reports current.

Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

03/2011 - 11/2015

COLLECTIONS AGENT, KBS SERVICES

Identified past due accounts and contacted account holders to arrange payment.

Contacted customers and explained debt management to encourage timely debt payments.

Updated account status records and collection efforts.

Resolved billing discrepancies and customer credit issues.

Monitored accounts to identify overdue payments and pursue timely remedies.

Placed outbound collections calls daily to approximately 200 account holders.

Achieved set collection targets and goals.

Maintained excellent customer service relationships

EDUCATION

Okmulgee High School – 2005

SKILLS

Strong communication skills

Detailed-oriented

Problem solving

Excellent verbal and written communication

Time management

Customer service

Mechanical Knowledge

Prioritizing Safety

Contact this candidate