Customer Service Technician
Resume:
Gerardo Sandoval
San Antonio, TX *****
*********************@***********.***
Authorized to work in the US for any employer
Work Experience
Lead Technician
NBCP communications systems - San Antonio, TX
December 2022 to November 2023
Assisted with the installation of A/V equipment for video conferencing; displays, cameras, video walls and speakers and microphones. Including all integration devices, their cabling to MDF in a commercial environment
Fiber Optic Technician
ITC Service Group for Google Fiber - San Antonio, TX April 2021 to September 2022
Installed residential internet service, which involved educating customers about the proper placement of modem and WIFI points. Attic work, (wall drops) and exterior cable runs. Responsible for my daily inventory and time management. While following companies safety standards. Lead Technician
Austin Home Systems - Austin, TX
October 2013 to February 2021
I was responsible for the installation, termination and testing of audio/ video cabling and equipment for custom home builders and commercial contractors.
Technician
Avail Technologies and cabling - Austin, TX
January 2009 to October 2013
Installation of surround sound systems, home theaters, IP cameras, security alarms, touch panel Broadband Technician
Broadband - Laredo, TX
Installation and repair of digital high definition programming. Internet and voice services. Customer Service Technician
SBC - Laredo, TX
Installation and repair of voice and data technologies for residential and commercial customers. Education
Associate's degree in Electronics Technician
DeVry Institute of Technology - Irving, TX
May 1996 to October 1997
Skills
• Cabling
• Computer Networking
• Low Voltage
• Service Technician Experience
• Telecommunication
• Proficient with power tools, hand tools, and electronic test equipment
• Able to read building plans and electronic schematics
• Fifteen years of customer service experience
• Electronic and electrical troubleshooting skills
• Mechanically inclined
• Bilingual
• Hand tools
• Equipment repair
• Blueprint Reading (4 years)
Languages
• English and Spanish - Fluent
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