Customer Experience Service
Resume:
Kelsey Simmons
Brooklyn, NY
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Cashier/Hostess
Buffalo Wild Wings - Brooklyn, NY
May 2016 to Present
● Positively affect customer experience by encouraging a pleasant environment.
● Successfully develop an engaging program to improve customer purchases.
● Decreased establishment exposure to liabilities by de-escalating customer complaints. Hostess/Server
The tuck room
October 2018 to April 2019
• Contributed to a positive customer experience through client engagement techniques
• familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.
Cashier
Target - Brooklyn, NY
October 2017 to September 2018
● Positively affect customer experience by encouraging a pleasant environment.
● Successfully develop an engaging program to improve customer purchases.
● Developed new process for employee evaluation which resulted in marked performance improvements. Cashier/Hostess
Applebee's - Brooklyn, NY
January 2013 to June 2015
● Improved customer experience by encouraging a pleasant environment
● Successfully improve customer satisfaction through efficient work ethics. Cashier/Runner
Smashburger - Brooklyn, NY
June 2013 to October 2013
● Increased revenues by implementing a customer engagement program.
● Decreased establishment exposure to liabilities by de-escalating customer complaints. Education
Some college in English
Borough of Manhattan Community College - Manhattan, NY January 2015 to June 2019
Skills
• Hostess (5 years)
• Busser (5 years)
• Guest Service (5 years)
• Customer Care (5 years)
• Customer Service (6 years)
• Serving Experience
• Cashiering
• Creative Writing
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