Global VP, Data Analytics, Quality Assurance, Finance, HR

LAURA SACHS

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LAURA SACHS

**** * *** **, ***** Woolley, WA; 202-***-****; ***********@*****.*** SALES & OPERATIONS LEADER

Sales & Customer Satisfaction Process Improvement Innovation Focused VOC Data Analytics CRM, ERP, LEAN, MSFT Programs Performance, Metrics Global Leadership HR Finance, Budget, P&L Driven, results-focused leader with extensive experience in product and business development, as well as project management and quality assurance including Senior Auditor. Efficiency expert with ability to transform culture, streamline and optimize operations. Skilled in motivating employees to exceed key performance objectives. Awarded for increasing revenue, improving EBIT, world class metrics in client and employee satisfaction. PROFESSIONAL EXPERIENCE

E-Commerce, Sedro Woolley, WA 7/2008 – Present

Entrepreneur

Apply meticulous attention-to-detail in managing an e-commerce business, focusing on sales of antiques and books, matching an interest with a profitable business.

Aptitude in placing products for sale and building business profile on e-commerce sites including Amazon and E- bay.

Focus on providing an outstanding customer service experience, with prompt answer to questions, and effort sourcing valuable and quality products.

HOBSON’S INC., formerly AY Recruiting Solutions, Fairfax, VA. 9/2004 – 6/2007 Vice President

Managed all operational aspects of a technology firm, providing online consulting and recruiting solutions for the higher education sector.

Championed high-quality services for 300 clients, while managing applications from over a million job seekers.

Applied outstanding leadership to a team of 30 technical and client relationship employees.

Achieved extraordinary results in business and product development efforts, as well as in quality assurance to significantly increase clientele, and overall satisfaction. XEROX, formerly ACS, Atlanta, Georgia 6/2003 – 8/2004 General Manager, Call Center Operations

Successfully completed complex overhaul of a customer care division, with over 800 employees at four client companies.

Overhaul of staff, processes and procedures for Medicare and Medicaid for Georgia and Texas.

Meticulously developed and implemented reports, metrics, new phone protocols, organizational structure, new hire strategy, training programs; revised compensation to add incentives for meeting KPI’s, as well as new performance indicators.

JDSU, Germantown, MD 4/2002 – 5/2003

Senior Manager, Global Operations

Championed test equipment order management for the Americas, as well as the United Kingdom for the then largest global provider of telco services.

Adept at motivating, and effectively managing teams of 30+ employees; ensuring optimal service levels despite large change management process of absorbing four global operations into one division. LAURA SACHS

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Expert in relationship management, forging alliances with sales, finance and manufacturing teams to ensure customer and business needs were met by the highest standard.

Introduced more streamlined and efficient processes and procedures, driving down costs by 34% in nine months. Senior Manager, Market, FreeMarkets, Pittsburgh, PA. 12/2000 – 4/2002 Leader of global operations for suppliers. Managed team of 46 Account Managers that combined, were fluent in 23 languages. Recognized by Executive Team with awards, accolades and performance bonuses. Accountable for developing metrics, KPI’s, world class customer service and superb performance in operations. ADDITIONAL EXPERIENCE

Manager of Customer Satisfaction, Gargoyles 1999 - 2000, Seattle, WA Manager of Customer Service and Technical Support, Seattle FilmWorks 1998 – 1999, Seattle, WA Manager of HR, Manager of Operations and Catalog Sales, Online Sales Director, Manager of Financial Planning, Eddie Bauer Inc., 1993-1998, Redmond, WA

Director of Human Resources, Morning Sun Sportswear 1992 – 1993, Kent, WA Employment Specialist/HR Generalist, Sun Sportswear 1989 – 1992, Fife, WA EDUCATION & ACTIVITIES

Bachelor of Arts in Speech Communication, Western Washington University, Bellingham, WA Spanish Minor, Institute of North America, Mexico

• Rotary Club, Donor and Volunteer for several organizations and non-profit agencies

• Whatcom County Critical Advisory Committee (appointed position)

• Community Activist for urban renewal, dog shelters and community projects in San Felipe, Mexico

• Philatelist, Artist, Writer, Poet, Day Trader US/China Stocks, West Highland Terrier Breeder, Rare Book Sales

• National Forensics Coach and Judge for High School and University Debate

• Hospice volunteer, Dog advocate (volunteer, foster, placement, advisor, fundraising).

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