IT Support Specialist

CURRICULUM VITAE

ALISTAS NCUBE

OVERVIEW

Energetic IT Support specialist with a Google IT Support Specialist Certificate and a passion for Customer service. Skilled in troubleshooting and resolving technical issues for end users.

PERSONAL INFORMATION

Date of birth: 14/01/1987

Gender: Female

Nationality: Zimbabwean

Address: Plot 34338 Morula Ward. Serowe, Botswana

Drivers Licence: Class B

Email: *******.*********@*****.***

Phone: +267********/+267********

Professional Summary

Energetic and detail-oriented IT Support Specialist with a strong background in customer service and technical troubleshooting. Skilled in managing administrative tasks, project coordination, and providing exceptional virtual assistance. Adept at using various software tools to enhance productivity and efficiency. Seeking to leverage my technical and administrative skills in a virtual assistant role. Skills

Administrative Support

Customer Service

Technical Troubleshooting

Project Management

Calendar Management

Data Entry

Email Management

Social Media Management

Cloud Computing

Cybersecurity

Effective Communication

Problem Solving

Time Management

Team Collaboration

Experience

Freelance IT Support Specialist

Remote

Jan 2023 – Present

Provided remote technical support to clients, resolving issues related to software, hardware, and network connectivity.

Managed client communications and maintained high levels of customer satisfaction. Utilized remote desktop tools to troubleshoot and fix technical problems efficiently. Shop Manager, Zenia Clothing and Footwear

Bulawayo, Zimbabwe

Jan 2017 – Aug 2022

Hired and trained staff, ensuring a well-prepared team. Tracked sales data and created sales plans to meet targets. Set sales goals and mentored sales team members to achieve them. Resolved customer complaints, maintaining high customer satisfaction. Maintained store appearance and ordered merchandise. Created work schedules and managed marketing efforts. Analyzed data and performed data capture for business insights. Education

Google Cybersecurity Professional Certificate, Coursera Present

Gaining practical skills to identify common risks, threats, and vulnerabilities in cybersecurity.

Hands-on experience with Python, Linux, and SQL.

Google IT Support, Coursera

Aug 2023 – Nov 2023

Technical Support Fundamentals

The Bits and Bytes of Computer Networking

Operating Systems and You: Becoming a Power User

System Administration and IT Infrastructure Service IT Security: Defence Against the Digital Dark Arts Google Project Management, Coursera

Mar 2023 – Aug 2023

Foundations of Project Management

Project Initiation: Starting a Successful Project

Project Planning: Putting it All Together

Project Execution: Running the Project

Agile Project Management

Capstone: Applying Project Management in the Real World Diploma in Information Processing, The City & Guilds of London Institute, Bulawayo, Zimbabwe

Jan 2007 – Aug 2008

Information Processing Theory 1

Information Processing Theory 2

Information Processing Theory 3

Certificate in Applied Information Technology, B.E.S Topaz IT Solutions Center, Bulawayo, Zimbabwe

Jun 2007 – Dec 2007

Programming

Management Information System

Information Technology Concepts

Computer Operating Systems

ICDL, International Computer Driving Licence Foundation Sep 2007 – Dec 2007

Basic Concepts of IT

Managing Files

Word Processing

Spreadsheets

Databases

Presentation and Drawings

Information Network Systems

Certifications

Google AI Essentials Certificate: Equipped with essential AI skills, including generative AI tools, prompt engineering, and a strong commitment to responsible AI practices. References

Melody Jere

Branch Manager

Zenia Clothing and Footwear, Bulawayo

Cell: +263********

Email: melody.mugeri@gmail.

Contact this candidate