Talent Acquisition Program Manager

Christopher Allaire

Jersey City, New Jersey

Mobile: 973-***-****

E-mail: *************@*****.***

PROFESSIONAL EXPERIENCE

TAPFIN August 2022 – Present

Program Manager

• Managing seven direct reports covering a leading global Pharma client’s Diagnostics & Medical Devices MSP Program, with spend surpassing $800M

• Identify growth opportunities and develop strategies for expanding existing account relationship

• Partner with internal & external stakeholders, including client’s senior leadership to build relationships, efficiently manage project direction, cost savings, risks and developing initiatives

• Monitor direct reports’ production, performance, and ensure quality of work is performed to customer satisfaction, while providing appropriate coaching to enhance team’s growth

• Execute against assigned service-level metrics to mitigate risk through communication contingency practices

• Manage contractor compliance and conduct manager co-employment training in accordance with client’s policies & procedures

• Collaborates with suppliers to ensure the program’s model is being appropriately supported and KPI’s are met

• Key-contributor to the development of all Vendor Management System (Fieldglass) initiatives, including critical projects, auditing, budgeting / planning, and workflow optimization

• Create & maintain complete and accurate documentation of all policies and procedures related to rates, markups, site-specific scheduling, and onboarding / offboarding requirements

• Responsible for all aspects of contract deliverables; on-time delivery & operational compliance in accordance with SLAs Randstad June 2018 – August 2022

MSP Specialist, Walmart (Onsite)

• Managed client relationships and ensured delivery of contracted services and solutions

• Field customer inquiries, issues, and help track against relevant KPIs for client’s success

• Presented best practices and efficiency strategies to new business units and hiring managers

• Work with contracted vendors to develop and implement an effective recruiting strategy to ensure the availability of qualified talent (SOW: T&M, FBMO)

• Assumed full responsibility for delivering a positive customer service experience to vendors and Walmart stakeholders

• Conducted market analysis to track current trends in various contingent labor markets

• Implemented, monitored and complied with company programs and initiatives

• Maintained complete and accurate documentation of all defined policies and procedures, as required by Walmart

• Designed and created process operations guide to reference when training new hires and client stakeholders to promote agile compliance efficiency

• Monitored execution of program policies to ensure compliance and mitigate potential risks Solutions Delivery Consultant, Remote (Mid-Atlantic Region) June 2018 – September 2019

• Implementations: performed detailed discovery on current state processes and future organizational goals, designed future state processes aligned with client objectives and culture, coordinated the VMS technology build with the configuration team, supported all change management activities & created program team operational materials for go live

• Designed, developed and managed a portfolio of analytics to support decision making, planning and budgeting initiatives of the Client, the Service Delivery teams and Field Management Offices for all of the outsourced relationships

• Process efficiency role delivering strategic talent acquisition and HR management solutions for national accounts (W-2 contingent workforce, 1099 management and SOW management)

• Consulted on operational and strategic best practices

• Integrated Vendor Management Systems, Front Office, & Hyperion data to create regular and ad hoc business reports for analysis

• Reviewed and tracked billing arrangements, financials and contracts across all the outsourcing relationships to ensure accuracy and completeness

• Provided support and expertise post-implementation for strategic accounts; each ranging from $1- 45 million in annual revenue

• Post-Go Live: managed the client quarterly business review process (SLA reviews, market research, data and trend analysis, custom-branded PowerPoint presentation creation and presentation of findings to client executives), developed competitive compensation and recruitment strategies, conducted process efficiency reviews and system data analyses to drive continuous improvement

Spectraforce Technologies, Bridgewater, NJ March 2016 – May 2018 Client Services Associate

• Managed client performance expectations including service level agreements to ensure complete client satisfaction

• Reviewed, analyze, and track revenue and gross margin forecasts to meet quarterly and annual goals by tracking and comparing actual vs. target goals

• Strategized with recruitment team managers to troubleshoot and optimize account performance

• Built and maintained relationships with appropriate client stakeholders, such as the MSP team, talent acquisition team, contract employees and Client Hiring Managers

• Acted as a point of contact for all client issues and expectations

• Met with key stake holders from each of my clients to maintain a strong and dedicated relationship

• Client industries: IT, Healthcare, Media, Telecommunications

• Created Client Account Books to organize client intelligence

• Trained and mentored junior associates

• Conducted candidate screenings and quality checks on submittals and recruitment phone screens

• Managed interview process with hiring managers to gain more insight into their process and gather information for guiding recruiters

• Prepared candidates for interviews and debrief afterwards

• Negotiated all offers with candidate/client to maintain margin levels

• Coached employees on improvement and performance expectations

• Terminated employees through guided conversation to minimize potential complications

• Managed consultant end dates to minimize drops through remarketing or extensions BCM, New York, NY August 2013 – July 2015

Senior Associate

• Managed full life cycle recruiting for the following departments and lines of business: Corporate IT, Accounting and Finance, IT Strategy, Business Operations, Consulting, Sales, Digital Resource Management

• Collaborated with hiring managers to establish hiring plans to align with staffing requirements

• Utilized Salesforce to organize and manage my pipeline of candidates

• Wrote job descriptions and determined the most appropriate advertising channels

• Responsible for candidate pipelines and cv screening

• Developed & implemented sourcing strategies for clients

• Recruited and interviewed company staff

• Conducted training for new hires

• Drove development of team goals, ensuring compliance with corporate objectives EDUCATION

Rutgers University, College of Arts and Sciences, New Brunswick, NJ Bachelor of Arts – Communications

Minor – Digital Communication Information and Media History

Graduated May 2013

CERTIFICATIONS

Lean Six Sigma

White Belt

ADDITIONAL INFORMATION

Computer Skills:

CRM Systems: Salesforce

HCM Systems: Workday

Vendor Management Systems: Fieldglass Beeline Acceleration Econometrix ZeroChaos Project Management Tool-Sets: JIRA, Zoom, Google Suite, Gemini Microsoft Office Programs: Excel - Intermediate (Formulas, Pivot Tables, VLOOKUP), Outlook, PowerPoint, SharePoint, Teams, Word Ability to work with multiple operating systems including Windows and Mac OS X References available upon request

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