Home Care Service Representative

Larier Appolon

Dedham, MA 857-***-**** *********@*****.***

Accomplished, dedicated, and organized professional seeking to contribute my strong administrative, communication and interpersonal skills to a career in Home Care Aid.

SKILLS

•Fluent in French, Haitian Creole, and Spanish

•Proficient in QGIS software and MS Office: Word, PowerPoint, Excel

EDUCATION

2024 PHCAST Training

Personal and Home Care Aide

2018Bachelor’s Degree in Business Administration, National Evangelical University, Santo

Domingo, Dominican Republic

Relevant Coursework: Human Relations, Management, Accounting, Finance, Communication and Ethics

EXPERIENCE

2021-2023 Manager, Caribe Tours, Santo Domingo, Dominican Republic

•Managed 32 team members for bus company that provided transportation in and between Dominican Republic and Haiti

•Demonstrated ability to respond to high pressure logistical and interpersonal situations with calm and focus

•Responsible for employees’ scheduling, payroll, training and career development

•Provided regular feedback and performance evaluations to help employees grow in their roles

•Regularly communicated team needs and updates to company leaders

•Commended by leadership for quality of work and managerial skills

2019-2023 Customer Service Representative, Vimenca Western Union, Santa Dominga,

Dominican Republic

•Collaborated with large team to efficiently respond to customers through phone requests

•Assisted up to 200 customers daily to understand processes and transfer funds

•Troubleshot and corrected errors or misunderstandings to facilitate smooth transfer of funds

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