Customer Service Data Entry

Theresa Nicholas

Hopewell, VA

*************@*****.***

+1-757-***-****

To obtain a clerical office position that enables me to use my over 20 years of medical billing, customer service and data entry experience.

Work Experience

Production/Front End Associate

Goodwill of Central, Short Pump

June 2012 to July 2024

Courteously greet customers and efficiently process transactions within a busy, fast-paced retail environment. Operate cash registers, scanners and computers to itemize and total customer purchases; collect payments and make change for transactions; assist with store stocking, employee training, sales for merchandising and opening closing procedures.

· Customer Service Excellence

· Merchandising & Stocking

· Loss Prevention

Medical Coder/Patient Account Representative

Medical Management Services-Chesapeake, VA

October 2003 to November 2010

Select, assign an audit diagnostic and procedure codes to patient records for Private practice and hospital locations with a variety of specialties. Work with the patient account department to ensure accurate billing and resolve claim denials and medical necessity issues.

· Maximize reimbursements by ensuring accurate ICD-9 and CPT coding.

· Managed a high-volume within a deadline driven environment. Constantly met performance benchmarks and all areas; speed accuracy and volume.

· Provided respectful and caring customer service to patient Medical Coder/Patient Account Representative

Per’se Technologies-Yorktown, VA

March 1991 to May 2003

Responsible for all medical billing and ICD-9-CM and CPT coding of radiology charts for numerous local emergency rooms.

· Rapidly mastered Soft Med ClinTrac Clinical Abstracting and 3 M clinical encoders’ software for fast, accurate encoding and abstracting.

· Provided ongoing training to staff on intricacies of insurance submissions codes and intake procedures to minimize rejections for referral and/or registration related reasons. Education

certification and CPT coding certification in Medical MSA Medical Management - Chesapeake, VA

August 2000 to June 2002

certification in Computer programming data entry

Virginia institute of Technologies - Norfolk, VA

August 1985 to May 1986

Skills

• ICD-9

• CPT Coding

• Medical Billing

• Medical Coding

• Insurance Verification

• Medical Terminology

• Hospital Experience

• ICD Coding

• Medical Office Experience

• Accounting

• Loss Prevention

• Medical Records

• Medical Scheduling

• Auditing

• Data Entry

Certifications and Licenses

Medical Coding Certification

Driver's License

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