Systems Analyst Scrum Master

Marissa Lee Walz

920-***-**** ************@*****.***

https://www.linkedin.com/in/marissalwalz Atlanta, GA

Summary

IT Systems Analyst experienced professional with vast array of cross functional knowledge including Project Management, PSM Professional Scrum Master, ITL Processes, Enterprise Operational Risk Management and Compliance/Legal Liaison.

Graphic Packaging International Atlanta, GA 6/2020 - 9/2024

IT Systems Analyst - Digital Operations 3/2023 - 9/2024

IT Business Systems Analyst - Contract via GSquared Group 11/2022 - 3/2023

IT Azure Consultant - Contract via Hunter Technical 06/2020 - 11/2022

•Cookie Manager for Implementation and oversight for OneTrust Cookie Consent Compliance program globally and UserWay Accessibility for multiple external facing websites.

•IT liaison for Marketing, Corporate Communications, and Legal partners for program and project oversight and review and assess new IT solutions for operational, compliance and security risks.

•Led Projects and User Support for WordPress and .NET applications to gather requirements, groom backlog, write user cases, perform IT functional validation and coordination for UAT, final Stakeholder signoff approval and deployment.

•Drive enhancements for application related Azure infrastructure upgrades and security issues.

•Manage resolution and remediation for SEV 1 and SEV 2 Digital Operation issues for company-wide websites.

•Investigate root cause with vendor partners and develop proper mitigation strategies related to application, server services, security system and infrastructure system issues.

•Admin role for SharePoint, Power Platform and Power BI for user support and creating governance for IT assets, role based access control and operational risk assessments. developments.

•Created governance strategy for the Power Platform with quarterly reporting.

•Resolve Customer Incidents and Changes in ServiceNow for internal business partners related to application and infrastructure issues to ensure business continuity.

CEO of Household Minneapolis, MN

Homemaker 08/2012 - 06/2020

•Managed household budget, projects and child enrichment activities.

Ameriprise Financial Minneapolis, MN

Process Analyst II 03/2011 - 08/2012

Risk Manager 12/2006 - 04/2011

Systems Admin/Compliance Analyst 12/2004 - 11/2006

•Enterprise Process Operations Support - Service Delivery and Project Management

•Led communication strategy project to convert forms to new systems platform and incorporate new language, policies, and procedures working with the development team resulting in being able to retire the legacy system after 10 months.

•Partnered with Marketing, Legal, Compliance and business lines to revise public communication templates which improved user experience and reduced bad demand for our call center by 6%.

•Analyzed and streamlined procedures to reduce expenses for our department by 2 full-time employees.

•Partnered with technology and business leaders to ensure resolution and business continuity for service operations, determine root cause and develop mitigation in a 2-week timeframe or less.

•Delivered technical enhancements for Lotus Notes workflow and approval databases to improve functionality and to increase efficiency and reporting. Wrote user requirements, test cases and completed testing.

•Created robust risk assessments for projects to identify and rectify business, technology, and regulatory risks before implementation; participated in ITIL round table meetings.

•Created and documented audit controls for Compliance and SOX and conducted quarterly audits.

•Managed user roles and access, created user Help Section and Training Documents, archived records, and ran data reports for an enterprise-wide Lotus Notes database used for advertising review.

•Led redesign effort for the database which resulted in reducing system errors by 95% and improved screen functionality, workflow, and reporting functions within the first year.

•Conducted internal compliance audits to reduce the possibility of regulatory fines and sanctions as a compliance analyst.

Skills

Project management, Analysis skills, Communication skills, Customer Service, Microsoft office, ITIL, ServiceNow

Education

Tech Bridge Atlanta, GA

Technology Boot Camp

Technology Education for PSM, Scrum Master Certification, Azure Fundamentals of Cloud Computing and Microsoft AZ-900 Certification, and Website Development.

St. Catherine University Saint Paul, MN

Written Communications, bachelor's degree

Written, Organizational and Speech Communications Major focus with a Psychology Minor. 3.3 GPA

Certificates & Interests

PSM Scrum Master, AZ-900 Certified for Microsoft Cloud Fundamentals, Six Sigma Green Belt, Kaizen Certification, FINRA Series 24, Toast Masters, United Way Giving Campaign, Habitat for Humanity, Choir & Running

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