customer service
Resume:
McKenzie Narron
Rolesville, NC *****
**************@*****.***
Recent May 2024 graduate from East Carolina University with a Bachelor of Science degree in Entrepreneurship and a minor in Communications. Passionate about innovation, problem solving and creating impactful solutions. Eager to leverage education and skills to contribute to dynamic teams and dedicated and driven with a passion for business strategy, seeking opportunities in any business company to drive growth and innovation.
Work Experience
Hostess
The Blackened Kraken - Greenville, NC
September 2021 to May 2024
• Greet guests in a warm and friendly manner
• Social media coordinator (in charge of taking videos and pictures for The Blackened Kraken social media pages)
• Trained new hostesses on proper procedures for seating guests
• Demonstrated flexibility by helping in other departments as needed
• Presented positive first impression of establishment's high standards by delivering exceptional service
• In charge of takeout/ to-go orders
Hostess
Yard House - Raleigh, NC
April 2023 to November 2023
• Greet guests with genuine hospitality and professionalism
• Accurately quote wait times
• Seat guests in a sanitary environment
• Accommodated guests needs
Server
Olive Garden - Raleigh, NC
December 2022 to January 2023
• Attending to diners before, during, and after their meals by helping them place, receive, and pay for their orders
• Greeted and accommodated guests, building positive experience from first interaction
• Used exceptional communication skills to reduce guest dissatisfaction Kennel Technician/ Coordinator
Cobble Hill Bed & Biscuit Inc - Wake Forest, NC
October 2018 to October 2020
• Managed front desk and incoming calls while making pet boarding reservations
• Provided customer service to more than 25 customers per shift
• Responsible for letting out more than 50 dogs for playtime each shift
• In charge of cleaning more than 50 kennels every shift (including the small animal cages and cat condos)
Education
Bachelor of Science in Business Entrepreneurship
East Carolina University - Greenville, NC
August 2020 to May 2024
Skills
• Flexible and Adaptable
• Social media management
• Creativity
• Leadership
• Communication skills
• Analytical thinking
Certifications and Licenses
Truist Emerging Leaders Certificate
Contact this candidate