Customer Service Representative
Resume:
Mahdi Mashnad Chowdhury
*****.*******@*****.***
**** ********* **. *, *** 1H7 Windsor, ON
PROFILE OVERVIEW
• A versatile and dedicated professional with 3 years of experience as a restaurant cashier, line cook, and customer service representative
• Skilled in handling high-volume transactions, maintaining accuracy in cash handling, and providing prompt and friendly service to customers
• Experienced in preparing and cooking meals to order in fast-paced kitchen environments, ensuring food safety and quality standards
• Strong ability to multitask, collaborate effectively with kitchen staff, and maintain a positive dining experience for guests. Known for excellent communication skills, problem-solving, and a commitment to delivering exceptional customer satisfaction
• A team player who thrives in both independent and collaborative settings, with a strong focus on maintaining a clean and organized workspace
• Customer service experience in a persuasive, marketing-oriented role in the Canadian nonprofit sector
• Understanding of relevant safety guidelines and standard operating practices in factory CORE COMPETENCIES AND SKILLS
• Organizational Skills, Problem-Solving and Decision Making, Retail Sales, Time Management, Quick learner, Detail Oriented, Communication Skills, Excellent client support and relationships TECHNICAL SKILLS
• MS Word,Excel, Access, Minitab, Different testing regulations (GLP,GMP),Analytical laboratory techniques(HPLC,GC,IR,UV,GC-MS),different laboratory equipment’s(centrifuge, micropipette, autoclave, pH meter etc.) and procedures(Titrations, purification techniques, final product yield calculations,gram staining, plate count, viable count, colony count, preparation of cultures and media, preparation of calibration standards and serial dilutions)
EDUCATION
Master of Medical biotechnology, University of Windsor, Windsor, ON Expected Dec 2025
• Relevant coursework: Marketing; Finance in a Global Perspective; Drugs: From Discovery to Market Bachelor of Medicine and Surgery (MBBS), University of Dhaka, Dhaka 2012-2017 Professional Experience
Cashier and Customer Services, Shwapno Super Shop,Dhaka, Bangladesh Nov 2021-Aug 2024
• Operated the cash register, handled cash transactions, and processed credit/debit card payments efficiently
• Provided excellent customer service by assisting shoppers with inquiries and resolving issues promptly
• Maintained a clean and organized checkout area, ensuring a smooth flow of customers
• Managed inventory by restocking shelves and reporting low-stock items to the management
• Collaborated with team members to ensure a positive shopping experience and support store operations
• Worked efficiently in all weather conditions
• Line Cook and Customer Service Associate, PizzaBurg, Dhaka, Bangladesh Jun 2018-Oct 2021
• Prepared, cooked, and plated menu items according to restaurant standards in a high-volume kitchen
• Maintained a clean, organized workstation, adhering to all safety and sanitation guidelines
• Collaborated with kitchen staff to ensure timely, efficient meal preparation, even during peak hours
• Assisted with menu development, portion control, and inventory management to minimize food waste
• Ensured food quality by consistently monitoring temperatures, presentation, and freshness of ingredients
• Trained new kitchen staff on cooking techniques, food safety practices, and kitchen protocols
• Delivered exceptional customer service by addressing guest inquiries, resolving complaints, and providing product recommendations.
• Processed orders quickly and accurately, managing dine-in, takeout, and delivery transactions.
• Handled cash, credit card transactions, and reconciled the cash register at the end of each shift.
• Provided friendly and attentive service, helping to create a welcoming dining environment.
• Assisted with seating, reservations, and managing wait times to ensure smooth restaurant operations during busy periods.
• Communicated with kitchen staff to relay special orders, dietary restrictions, and ensure customer satisfaction
AWARDS AND CERTIFICATIONS
• Certified by the Mymensingh Medical College, Mymensingh, in December 2018, as a qualified Doctor, First Aid & CPR certification.
• Blood Donation Society Bangladesh; Joined Medicine Club as a member and managed blood camps 2021 – 2023.
• Completed course on leveraging growth mindset and psychology to manage crises and mental health. Availability: 24 hours a week
Monday Tuesday Wednesday Thursday Friday Saturday Sunday Available N/A Available N/A Available Available Available
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