Customer Service Support
Resume:
SALAH EDDINE REDHA OUALI
ANNABA, ALGÉRIE +213-***-**-**-**
DETAILS
Annaba
Algérie
***********.*.*****@*****.***
LINKS
SKILLS
Fast Learner
Communication Skills
Ability to Work in a Team
Adaptability
Customer Service
Market Analysis
Negotiation
Problem Solving
Procurement
Sales
LANGUAGES
English
Arabic
French
HOBBIES
Hiking, Swimming, Reading,
Travelling
PROFILE
Results-driven professional with 7+ years in import-export and customer service. Quick learner, strong team player, and skilled in client issue resolution. Currently in customer support for electronics, seeking a role in Sales Development or Customer relations, but also open to new opportunities.
EMPLOYMENT HISTORY
Customer Support French/English at 5CA, Annaba
March 2024 — Present
• Resolved customer inquiries in a timely manner.
• Collaborated with cross-functional teams to ensure customer inquiries are handled in a consistent manner and customer needs are met
• Troubleshot technical issues and provided appropriate support
• Demonstrated strong problem-solving skills by identifying and resolving complex technical issues
• Used problem-solving skills to troubleshoot and resolve customer issues Trader in Import / Export at OSER Business and Trade, Annaba September 2017 — December 2022
• Leveraged international trade contacts and networks to secure new business opportunities.
• Negotiated favorable terms with overseas customers and suppliers.
• Conducted in-depth market analysis to identify potential target markets and develop tailored strategies
• Developed and maintained strong relationships with overseas customers and suppliers.
Customer Service Representative at SARL Sotrale, El Tarf November 2012 — October 2013
• Advised customers on product features and functionality, resulting in product purchases
• Explained account features and services to customers, resulting in an increase in account openings and renewals
• Recognized customer needs and provided personalized solutions, resulting in increased customer loyalty and satisfaction
• Resolved customer disputes and complaints quickly and satisfactorily, resulting in a reduction in customer complaints
• Demonstrated superior product knowledge.
Supply Agent at SARL Sotrale, El Tarf
October 2011 — November 2012
• Collaborated with cross-functional teams to identify supply chain bottlenecks and develop solutions to improve performance
• Optimized the supply chain process to reduce lead times and improve customer satisfaction
EDUCATION
Associate Degree in Marketing, International Institute of Management, Annaba October 2011 — November 2012
Associate's degree in Marketing with a focus on market research, consumer behavior, and promotional strategies. Gained strong analytical and communication skills through hands-on projects and coursework
Baccalaureate, Management and economics, El-Khawarizmi High School, Annaba September 2008 — June 2011
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