Customer Service High School
Resume:
Nicole Rabon
**** ******, ******, ********, *****, US
************@*****.***
Leader who is detail-oriented, attentive, and decisive. Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Supervision
Relationship development
Operational improvement
Public and media relations
Customer service
Strategic planning
Team management
P&L Management
Staff management
High School - 2009
Ferndale High School - Ferndale, MI
Medical - CNA
Irving's Professional - Eastpointe, MI
Digital Coordinator - November, 2020 to Present
Meijer - Warren, MI
Devised and implemented favorable pricing structures that balanced the firm's goals with those of the customers.
Planned and implemented innovative strategies to meet goals and increase long-term profitability. Team Lead - November, 2020 to Present
Meijer - Warren, MI
Was in charge of a team of 15 customer service representatives who assisted customers. Did cross-training and backed up customer service managers. Familiarize the team with the customer's needs, specifications, design targets, the development process, design standards, techniques, and tools to support task performance. Implemented new work processes that resulted in continued progress. Professional Summary
Skills
Education
Work History
Assistant Manager - May, 2014 to October, 2020
Boston market - Sterling Heights, MI
Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
Worked with the team to improve efficiency on various projects. Provided weekly work schedules to employees to accommodate business demands and vacation requests. Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork.
Devised and optimized schedules in order to maintain coverage and service levels in line with anticipated demand.
I'm in charge of scheduling, inventory control, and stocking. Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
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