Customer Service Representative

TARA SINIFT

***********@*******.*** 484-***-****

*** ******* **. *** # ***, Philipsburg, NJ, 08865

Summary

Dedicated customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 20 years of experience in quickly resolving all issues and maximizing customer retention opportunities, ranging from waitress to office management. Proficient in managing conversational flow and diffusing difficult customer situations.

Skills

•Report creation

•Report generation

•Credit card payment processing

•Product organization

•Inbound and outbound calling

•Office equipment proficiency

•Shipping and receiving understanding

•Retail sales customer service

•Call center experience

•Materials transport

•Customer relations

•Clerical support • Quality control

•In-store support

•High-energy attitude

Experience

American Customer Care Inc.

Bethlehem,

PA

Customer Service Representative

08/2020 – 01/2021

•Problem-solving abilities

•Data evaluation

•Quality assurance controls

•Adaptive team player

•Customer Service regulations knowledge

•Schedule mastery

•Sales expertise

•Technologically savvy

•Courteous demeanor

•Conflict mediation

•Process optimization

•Microsoft Office expertise

•Business development understanding

•System implementation

•Asked probing questions to determine service needs and accurately input information into electronic systems.

•Upheld privacy and security requirements established by Unilever regulatory agencies.

•Exceeded company productivity standards 100% on a consistent basis, issues and determine potential solutions.

•Delivered service and support to each customer, paving way for future business opportunities.

•Reviewed account and service histories to identify trends and issues.

•Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.

•Documented conversations with customers to track requests, problems and solutions.

•Escalated customer concerns, store issues and inventory requirements to supervisors.

•Consulted with customers to determine best methods to resolve service and billing issues.

•Cultivated impact relationships with customers and drove business development by delivering product knowledge.

Rose International

Call Center Representative, Bethlehem, PA

Worked Volkswagen on customer support line during their emissions recall I worked with customers during the Volkswagen court settlement. I handled angry, frustrated customers and deescalating customers 90% of the time and resolving the issue to satisfy every customer.

Platinum Painting

Office Manager/ Assistant

2013-2015

Invoicing

Data Entry

Answering phones

Setting client estimates & Appointment

Ordering Materials

Filing

Education and Training

Ashworth College Norcross, GA 2019-2020

Some College Career Diploma in Social Work: Substance Abuse

Normative Services Prep School Sheridan, WY

High School Diploma 2001

08/2001

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