Customer Service Los Angeles
Resume:
Rickia Walker
Los Angeles, CA *****
*******************@*****.***
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results- driven with a passion for growth and efficiency to meet company needs and increase service value. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Unarmed Security Guard
Allied Universal-Gardena, CA
June 2021 to June 2023
• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
• Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
• Maintained accurate logs of daily activities, including incident reports and shift summaries
• Conducted thorough inspections of access points, checking for unauthorized entry or tampering
• Provided excellent customer service by assisting visitors with directions and answering inquiries
• Collaborated with local law enforcement agencies when necessary to address security concerns
• Performed regular checks on equipment such as fire extinguishers and emergency exits to ensure functionality
• Assisted in the development and implementation of security procedures and protocols
• Utilized effective communication skills to de-escalate tense situations with individuals who posed a threat or were behaving disruptively
• Enforced company policies regarding access control, identification verification, and visitor registration processes
• Reported any unusual incidents or violations immediately according to established procedures
• Detected signs of intrusion or unauthorized activity through visual observation
• Conducted routine patrols on foot or using company vehicles within designated areas
• Escorted employees or visitors safely when required
• Greeted and welcomed visitors, providing a positive first impression of the company
• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
Caregiver/Personal Assistant
In Home Support Services (IHSS)-Los Angeles, CA
September 2021 to April 2022
• Provided compassionate and personalized care to elderly and disabled clients in their homes
• Maintained a clean and safe environment by regularly sanitizing surfaces and organizing client's living space
• Managed household tasks such as laundry, light housekeeping duties, grocery shopping, and running errands
SEASONAL CASHIER
JCPenney-Lakewood, CA
November 2020 to December 2020
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Handled cash transactions accurately and efficiently, ensuring register balances at the end of each shift Event Staff/Security
TOOMER SECURITY INC.-Los Angeles, CA
August 2019 to October 2020
• Maintained a safe and secure environment for event attendees, ensuring compliance with venue policies and procedures
• Performed thorough bag checks and screenings to prevent unauthorized items from entering the event premises
• Effectively communicated with event staff, law enforcement, and emergency personnel to coordinate response efforts in case of incidents or emergencies
• Responded promptly to disturbances or conflicts within the event area, diffusing situations calmly and professionally
• Provided exceptional customer service by assisting attendees with directions, information, or any other inquiries they may have had
• Implemented crowd control measures during high-traffic periods to maintain order and ensure the safety of all attendees
• Managed large crowds effectively by implementing strategic positioning of security personnel throughout the venue
• Maintained a professional appearance and demeanor at all times while representing the security team and the venue
Warehouse Worker
OnTrac-Commerce, CA
June 2020 to September 2020
• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
• Maintained a clean and organized work area to promote safety and productivity
• Assisted in the organization and maintenance of warehouse layout for optimal space utilization Seasonal Cashier
Honey Baked Ham Co. LLC-Lakewood, CA
November 2019 to December 2019
• Maintained a positive attitude and professional demeanor even during high-pressure situations
• Maintained knowledge of menu items, daily specials, ingredients used in dishes, allergens information etc
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
Education
High school diploma
Buena Vista High School - Lakewood, CA
August 2019 to June 2020
High school in 9th - 12th grade
PARAMOUNT HIGH SCHOOL - Paramount, CA
August 2015 to June 2019
Skills
• CUSTOMER SERVICE
• TIME MANAGEMENT
• SEASONAL CASHIER
• ORGANIZATIONAL SKILLS
• COMMUNICATION SKILLS
• CASH HANDLING
• SECURITY
• SEASONAL PACKAGE HANDLER
• FAST LAERNER
• Surveillance
• Caregiving
Certifications and Licenses
Driver's License
Guard Card
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