Customer Service

DANIELLE HECTOR

Oxford, CT ***** • 203-***-**** • ******************@*****.***

Skills

● Barista

● Cashier

● Customer service

● Waiting tables

● Mac and PC capable

● Microsoft Word/Powerpoint capable

● Google Drive/Docs capable

● Organization

● Design

● Problem solving

● Creative thinking

● Patience

● Compassion

● Time management

Work History

Waitstaff, Aug 10, 2021 to May 10, 2024

Tea With Tracy — 16 Bank St Suite 110, Seymour, CT / 320 Center Rock Green, Oxford, CT

● Serving as first point of contact for customers, creating a positive impression of the location and its services

● Taking orders and serving food and drink with diligence and precision

● Answering phones and making reservations

● Maintaining a clean and safe environment for the benefit of both customers and employees

● Closing the location in a timely and precise fashion Grader, Feb 8, 2021 to Oct 13, 2022

Kumon of Newtown — 266 S Main St, Newtown, CT

● Grading student assignments according to the system established by Kumon

● Providing clarity for struggling students by asking guiding questions or simple clues to lead them to the correct answers on their own

● Providing encouragement to keep students on track while performing corrections or completing new packets

Cashier/Barista, Oct 2016 to Nov 30, 2020

Einsteins Bros. Bagels / Daily Grind / Sodexo — 181 White St, WCSU, Danbury, CT

● Serving as first point of contact for customers, creating a positive impression of the location and its services and going above and beyond by establishing and maintaining positive rapport with new and returning customers, encouraging repeated visits

● Crafting lattes and other advertised beverages according to company recipes

● Maintaining a clean and safe environment for the benefit of both customers and employees

● Opening or closing the location in a timely and precise fashion

● Managing a till effectively and efficiently

Education

Bachelors of Arts: Professional Writing, concentration in Creative Writing, 4.5 years completed before withdrawal

Incomplete: Western Connecticut State University — Danbury, CT High School Diploma, 2016

Bethel High School — Bethel, CT

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