Customer Service Relations

Itily Qualls

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Skills

Work History

Barista

Dutch Bros, Georgetown, TX March 2024 - Current

Cashier

Austin, TX 78628 512-***-**** ***********@*****.***

• Fast Learner

• Payment Processing

• Customer Relations & Service

• Efficiency Improvement

• Food & Beverage Service

• Menu & Ingredient Memorization

• POS Systems

• Process Streamlining

• Product Sales & Promotions

• Task Prioritization

• Team Collaboration

• Take initiative to address any needs of the business to ensure flow and efficiency

• Elevate customer loyalty by using strong communication skills to resolve customer issues

• Use POS system to accurately enter orders and process payments

• Trained new team members with positive reinforcement and respectful, encouraging coaching.

• Pleasantly interact with customers during hectic periods to maintain customer service levels

• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning

• Learned special recipe items and seasonal offerings to best meet customer needs

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment

• Followed exact recipes for mixing and preparing beverage and food items Home Depot August 2023 - December 2023

Hostess and Server

Twin Peaks April 2023 - September 2023

Sales Associate

Home Depot April 2021 - August 2023

Managed and processed sales transactions, provided quality service to customers, redeem coupons, and educated customers on promotions

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• Educated customers on rewards programs and benefits to improve enrollments by over 15%

• Maintained a balanced register with 100% accuracy

• Processed Checkout and/or Return transactions and monitor the Self-Checkout area Acquired necessary product/project knowledge to provide customers with accurate information and identify potential selling opportunities

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• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Welcomed customers and helped determine their needs.

• Built relationships with customers to encourage repeat business.

• Processed refunds and exchanges in accordance with company policy.

• Operated cash register to record transactions accurately and efficiently.

• Conducted inventory counts by adding each item in stock and documenting in computer system.

• Exceed guests expectations; responded promptly and courteously to their requests

• Maintained warm and professional manner interacting with guest by phone and in person Provided expert knowledge of menu items to include known possible allergens and advised on shift manager before placing order with kitchen

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Performed side work (including setup, sanitization, restocking, and assisting other servers) to help maintain a clean, efficient facility

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• Used POS system to input orders and process cash, debit, credit, and gift card payments

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

• Rearranged tables and chairs for large parties and retrieved high chairs for children.

• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

• Provided patrons with estimated waiting times during peak service hours. Managed and processed sales transactions, provided quality service to customers, redeem coupons, and educated customers on promotions

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• Educated customers on rewards programs and benefits to improve enrollments by over 15%

• Maintained a balanced register with 100% accuracy Education

BBA: Business Administration Expected in May 2026

Texas State University

High School Diploma June 2022

John B Connally High School at Austin, TX

Certifications

• Processed Checkout and/or Return transactions and monitor the Self-Checkout area Acquired necessary product/project knowledge to provide customers with accurate information and identify potential selling opportunities

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• Helped customers locate products and checked store system for merchandise at other sites.

• Solved customer challenges by offering relevant products and services.

• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• TABC Certification

• ANAB Food Handlers

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