Pharmacy Technician Customer Service

ANJUMSULTANA H. MADANI

* ***** ***** *******, **. 06851 203-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Pharmacy technician with demonstrated versatility in adapting to ever-increasing complexity in the health care industry. Committed to providing quality pharmaceutical care as an essential link in disease management. Licensed pharmacy technician with a track record of providing excellent customer service in a high-volume facility, serving at least 500 patients daily.

SKILLS PROFILE

-Energetic and decisive while accustomed to fast pace, tight deadlines and dealing with multiple projects simultaneously.

-Motivated self-starter and committed to quality assurance.

-Conflict resolution ability

-Excellent customer service skills while interacting with patients and physicians on a regular basis.

Patient Service Representative, IQVIA 11/07/2022- Present

-Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program.

-Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center

-Quickly assess the user's issue and provides first level support for problem resolution.

-Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.

-Recognize operational challenges and suggest recommendations to management, as necessary.

State licensed Pharmacy Technician, SWC Inpatient Pharmacy, Norwalk Hospital 12/30/2013 – 03/2021

-Medication distribution & delivery to Omnicell Medstations.

-Helped the pharmacy team implement and execute quality assurance procedures decreasing the amount of medication errors.

-Triage Phone calls

-Troubleshoot Omnicell ™ related issues.

-Prepare IV sterile products, including parenteral nutrition & hazardous medications (chemotherapy)

-Adhere to USP 797/800 guidelines.

-Usage of Robot RX dispensing system

-Address pharmacy & nursing concerns related to medication delivery.

State licensed Pharmacy Technician, CVS Corporation

4/1/2008 — 12/20/2013

Norwalk, Ct

-Exceeding company targets and initiatives within budget and time frames.

-Helped the pharmacy team implement and execute quality assurance procedures decreasing the amount of medication errors.

-Worked with doctors and patients to find therapeutically equivalent and more cost-effective medications saving patients money and increasing profit margins.

-Helped implement pharmacy workflow initiatives creating opportunities for pharmacists to counsel patients therefore increasing medication compliance and exceeding an Influenza vaccine target of 675 by 300

-Knowledge and experience with third party providers with a diverse patient base involving commercial, state, and government plans.

-Expertise in third party reimbursement involving complex billing procedures with coordination of benefits, ICD-9 codes, Medicaid and Medicare following company and legal guidelines.

-Assisting pharmacists with the daily tasks of data entry, filling, and quality assurance

-Maintaining the highest customer service score in the region and chosen as the training store for the current president of CVS

Other Past Employment

-Completed 6 months of training for Textile Designing from Manila Dyeing and Printing Mill, Surat (India)

-Worked as a counselor and as an assistant manager for 6 months in India.

-Worked as a computer operator gaining experience with cash handling and accounting.

EDUCATIONAL BACKGROUND

-Completed 3 years College of Diploma in textile designing from Govt. Polytechnic for Girls, Surat, Gujarat (India) with first class distinction.

-Registered Pharmacy Technician, state of Connecticut

SOFTWARE KNOWLEDGE

-Windows 98, 2000, XP, Vista

-MS Office (Word, Excel, PowerPoint)

-Photoshop.7, CorelDraw (Designing Software)

-C, C++, Visual Basic.6 (Computer Languages)

-Tally Versions (Accounting Software)

-Microsoft Access

-HTML, DHTML

-Internet

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