Technical Support Customer Service

Ricky R. Morris Sr

**** **** ******* **.

Wylie, Tx 75098

(46s)704-876e

Email : ************@*******.***

Objective: "Customer-oriented support profession liking to use my interpersonal and problem-solving skills to deliver swift resolution." Work Experience

US Cellular

2004-20L0

Duties lncludes: Accepting inbound calls from customers, assisting with phone activation, assisting customers with question regarding phone plans along with there phone bills. I then moved up in the company into the technical support troubleshoot customer tech problems. There to resolve issues related to computer hardware or software devices. Duties included taking phone calls from customers or communicating with then through messaging platforms, helping customer diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers. Sprint

2000 - 2004

Duties lncludes: While working as a CSR employee with Sprint, I was responsible for providing exceptional customer service by acting as a Iiaison between the company and its customers. Which may have included: listening and responding to customers questions, emails, and web chat inquiries. Along with working with customers to resolve complaints and other problems. Processing orders, helping customers with orders and credit card payments. Providing information, sharing details about the company's products and services. First Data Call Center

0u1998 - 08/2000

Duties included: taking calls from the customers answering question or addressing any concerns they may have. Handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Education

Tulsa Mclain High School: L97O - 7972

General Studies

United States Army: 7978 - 1991

Leadership

DeVry:1993-1995

Bachelor of Telecommunications

References

Upon Request

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