Customer Service Technical Support

NS

NICHOLAS SARNO

**********@*****.*** +1-774-***-**** North Attleboro, MA 02760

Specializing in maintaining company infrastructures and user systems. Highly effective at providing personal and remote support. Results-oriented and self-directed team player with an unsurpassed work ethic and energetic personality. Familiar with Windows and proficient in Java. Well-versed in setting up hardware, software and company networks according to established requirements. Positive and upbeat individual with a hardworking mentality. Staff Supervision

Customer Service Management

Equipment Troubleshooting

Operations Support

Client Support

Technical Support

Inventory Counts

Training Assistance

Conflict Resolution

Team Supervision

Web Development

Virtualization Technologies

IT Service Management

Store Maintenance

Relationship Building

Flexible Schedule

Planning and Organization

Verifying Order Accuracy

Customer Service

Strong Work Ethic

Unity Engine

Stop and Stop Attleboro, MA

In-Store Shopper

12/2021 - 02/2024

Collect invoices and review for price or item discrepancies Maintained a clean, organized work area to ensure customer satisfaction. Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.

Assisted colleagues in completing assigned tasks in a timely manner. Satisfied customers with quick, accurate service under tight deadlines. Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

Utilized problem solving skills to resolve customer complaints professionally.

Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others. MOOYAH BURGER, FRIES AND SHAKES

Mansfield, MA

Grill Cook

07/2019 - 06/2020

Made sure that all orders were filled in an accurate and timely manner. Followed proper sanitation procedures during food preparation and storage.

Cleaned and organized grilling area, stocked supplies, and prepared food items to order.

Maintained cleanliness and organization of line workstations. Ensured all food was cooked to the correct temperature as per health code regulations.

Operated fryers and grills according to instructions to maintain safety and Summary

Skills

Experience

food quality.

Trained new employees on grill operations and safety protocols. Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Communicated effectively with customers regarding orders and special requests.

Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.

Papa Gino's Franklin, MA

Shift Leader

08/2018 - 06/2019

Assisted in training new employees on shift operations. Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Resolved customer complaints promptly and professionally. Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Supervised and led employees to maintain productivity and customer service levels.

Provided exceptional customer service and maintained a positive attitude throughout the shift.

Maintained an organized work environment by delegating tasks to staff as needed.

Checked orders for quality and completeness.

Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.

Delegated tasks to employees and monitored activities and task completion.

Tri County Regional Vocational Technical High School MA GED in Computer Science

01/2018

Education and Training

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